Personal and Business Competencies

Business process re-engineering for competitive advantage

The three-day training course Business Process Reengineering for Competitive Advantage focuses on radically redesigning business processes to achieve significant improvements in key performance areas. Participants will learn how to identify, analyze and transform processes for competitive advantage.

Issues

Business process reengineering concepts and methodologies
Identification of key processes to be redesigned
Process analysis and mapping techniques
Designing radically new processes
Use of technology in process re-engineering
Change management in the context of reengineering
Measuring the effects and ROI of process reengineering
Case studies of successful reengineering projects
Challenges and pitfalls in process reengineering
Building an organizational culture that supports continuous improvement

Benefits

Ability to identify processes that require radical change
Ability to design innovative process solutions
Knowledge of techniques for implementing deep organizational change
Ability to measure and evaluate the effects of process reengineering

Who is this training for?

Senior managers

Business transformation leaders

Management consultants

Process optimization specialists

Prerequisites

Experience in management or business process analysis
Basic knowledge of BPM concepts

Training program

Reengineering vs optimization — differences (BPR = radical redesign, Kaizen = continuous improvement), when to apply BPR
BPR methodologies — Hammer/Champy model, BPR lifecycle framework, criteria for selecting processes for reengineering
Identifying critical processes — value-added analysis, voice of customer, value chain mapping
AS-IS diagnosis — process mapping (BPMN 2.0, swimlane), bottleneck identification, root cause analysis
Process metrics — KPIs (cycle time, cost, quality, customer satisfaction), baseline measurement, benchmarking
Exercises: mapping an AS-IS process with bottleneck identification and value-added analysis

Principles of designing radically new processes — clean sheet, design thinking in BPR, Hammer's principle
Solution generation techniques — structured brainstorming, process benchmarking, best practices from other industries
The role of technology in BPR — automation (RPA), process mining, AI/ML, systems integration, digital twins
Designing the TO-BE process — target modeling, simulation, gap analysis (AS-IS vs TO-BE), validation
Prototyping and piloting — process MVP, pilot success criteria, iterative improvement, scaling to the organization
Exercises: designing a TO-BE process using design thinking and gap analysis

Change management in BPR — ADKAR model, transformation communication, stakeholder management, resistance to change
Building the BPR team — roles (sponsor, champion, process owner, team), competencies, governance
New process implementation — implementation plan, user training, parallel run, cutover strategy
Measuring results and ROI — AS-IS vs TO-BE comparison, cost-benefit analysis, quick wins vs long-term gains
Sustaining changes — process audits, continuous improvement post-BPR, process innovation culture
Exercises: building a business case for a reengineering project with ROI analysis and implementation plan

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

What are the prerequisites for this training?

For Business process re-engineering for competitive advantage we recommend: Experience in management or business process analysis; Basic knowledge of BPM concepts.

What is the format and duration of this training?

The training lasts 3 days and is available in online and on-site format. Sessions run from 9:00 AM to 4:00 PM. We can also customize the schedule to fit your team's needs.

Who is this training designed for?

This training is designed for: Senior managers; Business transformation leaders; Management consultants.