Technologies / Artificial Intelligence

ChatGPT in customer service - automation and personalization

The training presents an advanced approach to using ChatGPT in customer service processes, combining automation with maintaining a personalized approach to each user. The program covers both the theoretical basics of customer communication and practical applications of AI in optimizing service processes. Participants, through practical workshops, learn to design and implement AI solutions that improve the quality of service while optimizing costs. The training methodology is based on working with real service scenarios, allowing immediate application of the knowledge gained.

Issues

Customer experience design
Automation of service processes
Personalization of communication
Customer satisfaction analysis
Service quality management
Integration of systems
Process optimization
Performance measurement
Knowledge management
Voice of Customer
Customer Journey Mapping
Trends in customer service

This training is part of the path:

Customer Service Officer

Benefits

The participant will develop advanced knowledge in designing and implementing ChatGPT-based solutions in customer service
He or she will gain practical skills in creating personalized service paths using AI
He or she will learn how to effectively combine automation with maintaining high quality customer service
After the training, he will be able to implement and optimize service processes supported by artificial intelligence
The ability to analyze and improve customer satisfaction metrics in an automated environment
Will be able to design AI solutions that effectively balance operational efficiency with customer experience quality

Who is this training for?

Customer service managers

Customer experience specialists

Contact center managers

Service process designers

Service quality specialists

Digital transformation consultants

CX business process analysts

Prerequisites

Experience in the area of customer service
Knowledge of customer service processes
Understand customer needs and behavior
Basic knowledge of CRM systems

Training program

Integration of ChatGPT with service processes
Personalization of communication

Implementation of AI solutions
Creating conversational scripts
Automation of common queries

Integration with CRM systems
Analysis and optimization
Monitoring customer satisfaction

Process optimization

Development and improvement
Continuous learning of the system
Adaptation to new scenarios

Industry best practices

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

Who is the ChatGPT in customer service - automation and personalization training for?

This training is designed for professionals looking to develop skills in chatgpt in customer service - automation and personalization. Required level: advanced.

How long is the ChatGPT in customer service - automation and personalization training?

The training lasts 2. Available in online or on-site format.

Will I receive a certificate?

Yes — every participant receives a completion certificate confirming acquired competencies. EITT holds ISO 9001 accreditation.

Can this training be conducted for a closed group?

Yes — we offer dedicated closed trainings for companies. We customize the program to your team's needs. Contact us for an individual quote.