Security / Governance, Risk & Compliance

ISO 22320 Lead Emergency Manager (ISO 22320 Lead Emergency Manager).

ISO 22320 Lead Emergency Manager training allows you to develop the knowledge necessary to implement, manage and maintain an emergency management process based on ISO 22320. During this training you will also gain an in-depth understanding of emergency management best practices and learn how to effectively coordinate emergency response.

Issues

ISO 22320 standard
Crisis management (emergency management)
Crisis situations
Emergency response planning
Implementation of response plans
Coordination of emergency operations
Information management
Cooperation with stakeholders
Best practices in crisis management
Performance evaluation
Continuous improvement
Crisis communication

Benefits

Master the concepts, approaches, methods and techniques for implementing and managing the crisis management process
They will gain the knowledge to advise organizations on best practices for crisis management
They will learn how to coordinate activities, manage information and cooperate with other parties in emergency situations

Who is this training for?

Crisis management managers and consultants

Business continuity, security and health and safety specialists

Representatives of public services and government agencies

Prerequisites

Basic knowledge of crisis management and security
Knowledge of the basics of organizational management
Experience in crisis management (preferred)
Communication and coordination skills

Training program

Introduction to ISO 22320 — objectives, scope, structure, requirements for emergency management
Emergency management — concept, cycle (prevention, preparedness, response, recovery)
Organizational context — hazard identification, environment analysis, interested parties, legal requirements
Leadership in crisis — roles, responsibilities, command structure, Incident Command System (ICS)
Emergency response planning — objectives, strategies, resources, activation procedures
Exercises: organizational context analysis, hazard identification, and crisis scenarios

Emergency action coordination — Emergency Operations Center (EOC), multi-agency coordination, protocols
Crisis information management — collection, verification, distribution, Common Operating Picture (COP)
Crisis communication — internal communication, media, public, social media in crisis
Stakeholder collaboration — government agencies, emergency services, NGOs, private sector
Early warning systems — threat monitoring, escalation, alerts, notification
Exercises: designing an Emergency Operations Center (EOC), developing a crisis communication plan

Response plan implementation — operational procedures, activation, mobilization, situation control
Resource management in crisis — allocation, logistics, supplies, transport, personnel
Protection of people and infrastructure — evacuation, shelter, medical care, responder safety
Volunteer and donation management — coordination, verification, distribution, documentation
Psychological aspects of crisis — stress, trauma, psychological support, team resilience
Exercises: crisis response simulation (tabletop exercise), resource management

Post-crisis recovery — restoring normal operations, damage assessment, recovery plan
Emergency management performance evaluation — KPIs, after-action analysis, reporting, lessons learned
Tests and exercises — types (tabletop, functional, full-scale), planning, evaluation, reporting
Continuous improvement — plan updates, training, awareness, management review
Integration with other systems — ISO 22301 (business continuity), ISO 31000 (risk), ISO 27001 (information security)
Exercises: after-action analysis, development of an emergency management improvement plan

ISO 22320 requirements summary — review of key concepts and practices
Case studies — analysis of emergency management in real-world situations
Trends — climate change, cyber crises, pandemics, emergency management in the digital era
PECB certification preparation — exam format, question types, passing strategies
Practice exam — PECB Certified ISO 22320 Lead Emergency Manager exam simulation
PECB certification exam (optional) — written exam leading to PECB Certified ISO 22320 Lead Emergency Manager certificate

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

What are the prerequisites for this training?

For ISO 22320 Lead Emergency Manager (ISO 22320 Lead Emergency Manager). we recommend: Basic knowledge of crisis management and security; Knowledge of the basics of organizational management; Experience in crisis management (preferred).

What is the format and duration of this training?

The training lasts 5 days and is available in online and on-site format. Sessions run from 9:00 AM to 4:00 PM. We can also customize the schedule to fit your team's needs.

Who is this training designed for?

This training is designed for: Crisis management managers and consultants; Business continuity, security and health and safety specialists; Representatives of public services and government agencies.