Personal and Business Competencies

Monitoring of processes through relevant indicators

The one-day training course Monitoring Processes through Relevant Indicators focuses on key aspects of measuring and monitoring business process performance. Participants will learn how to define, implement and analyze KPIs (Key Performance Indicators) in the context of business process management.

Issues

The role of monitoring in process management
Types of process indicators (KPI, KRI, PI)
Methodologies for defining KPIs for processes
Process monitoring tools
Dashboards and indicator reporting
Trend analysis and forecasting
Using data to optimize processes
Balanced Scorecard in a process context
Challenges in process monitoring
Best practices in defining and using KPIs

Benefits

Ability to define the right KPIs for business processes
Ability to implement effective monitoring systems
Ability to analyze and interpret process indicators
Knowledge of continuous process improvement techniques

Who is this training for?

Business process managers

Business analysts

Quality and process optimization specialists

BPM project managers

Prerequisites

Basic knowledge of business process management
General knowledge of KPI concepts

Training program

Corrective action and continuous improvement
Defining appropriate KPIs for processes
Implementation of monitoring systems
Analysis and interpretation of process indicators

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

What are the prerequisites for this training?

For Monitoring of processes through relevant indicators we recommend: Basic knowledge of business process management; General knowledge of KPI concepts.

What is the format and duration of this training?

The training lasts 1 day and is available in online and on-site format. Sessions run from 9:00 AM to 4:00 PM. We can also customize the schedule to fit your team's needs.

Who is this training designed for?

This training is designed for: Business process managers; Business analysts; Quality and process optimization specialists.