Personal and Business Competencies

Optimization of business processes in banking

The three-day training course Business Process Optimization in Banking focuses on the application of BPM techniques in the banking sector. Participants will learn how to identify, analyze and optimize key banking processes to increase efficiency and customer satisfaction.

Issues

Specifics of business processes in banking
Mapping key banking processes
Analysis of the efficiency of banking processes
Process optimization techniques in a banking context
Automation of banking processes (RPA, AI)
Risk management in banking process optimization
Measuring the efficiency of banking processes
Case studies of optimization in banks
Regulatory challenges in optimizing banking processes
BPM best practices in the banking sector

Benefits

Understand the specifics of banking processes
Ability to identify areas for optimization in the bank
Knowledge of process optimization techniques tailored to the banking sector
Ability to measure and report on the effects of optimization

Who is this training for?

Managers and professionals in the banking sector

Business analysts working in banks

Specialists in process optimization in financial institutions

BPM consultants specializing in the banking sector

Prerequisites

Basic knowledge of banking
General knowledge of BPM concepts

Training program

Banking process specifics — front-office processes (customer service, sales), middle-office (risk, compliance), back-office (settlements, accounting)
Banking process mapping — identifying key processes (credit, account opening, AML/KYC, complaints), SIPOC, swimlane, customer journey
Efficiency analysis — banking KPIs (application processing time, service cost, SLA, NPS), bottleneck analysis, value-added analysis (VA/NVA)
Lean Banking — waste elimination in banking processes (document overproduction, waiting for approvals, unnecessary controls), Value Stream Mapping
Credit process — end-to-end (application to scoring to decision to disbursement), pain points, market benchmarks
Exercises: mapping the as-is credit process (swimlane), identifying bottlenecks, VA/NVA analysis, defining KPIs

RPA in banking — use cases (reconciliation, AML screening, report generation), automation ROI, UiPath/Blue Prism in banks
AI and machine learning — credit scoring (ML vs traditional), chatbots, intelligent document processing (IDP), fraud detection
Process digitalization — digital onboarding (e-KYC, selfie verification), paperless banking, electronic signature, archiving
Process mining in banking — core banking system log analysis, discovering process deviations, conformance checking, Celonis in banks
Open Banking and API — PSD2/PSD3, API economy, Banking-as-a-Service (BaaS), fintech integration, impact on processes
Exercises: identifying processes for automation (complexity/volume matrix), RPA business case, designing a to-be process with AI

Regulations and optimization — financial authority recommendations, AML/KYC (anti-money laundering act), PSD2, GDPR, capital requirements — how to optimize without violating compliance
Risk management in optimization — operational risk (operational events, BIA), three lines of defense model, banking process audit
Customer experience — NPS, voice of customer, omnichannel, personalization, journey mapping in the banking context
Change management in banking — resistance to change in a regulated environment, regulatory communication, change management framework
Optimization roadmap — prioritization (impact vs effort), quick wins, budgeting, governance (process COE in banks)
Exercises: designing an optimization roadmap for the participant's bank — process prioritization, business case, implementation plan

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

What are the prerequisites for this training?

For Optimization of business processes in banking we recommend: Basic knowledge of banking; General knowledge of BPM concepts.

What is the format and duration of this training?

The training lasts 3 days and is available in online and on-site format. Sessions run from 9:00 AM to 4:00 PM. We can also customize the schedule to fit your team's needs.

Who is this training designed for?

This training is designed for: Managers and professionals in the banking sector; Business analysts working in banks; Specialists in process optimization in financial institutions.