Technologies / Infrastructure

System Observability and Reliability Engineering

An advanced workshop on building a culture of system reliability through observability implementation, service level definition, and error budget management. The program combines SLI/SLO indicators, distributed tracing, incident management, and blameless post-mortems. The methodology is based on simulating real system incidents and team response training. The workshop focuses on achieving predictable system availability while maintaining innovation speed.

Required Participant Preparation

Experience in managing production systems and critical infrastructure. Knowledge of basic statistics and system performance data analysis. Ability to work with automation tools, CI/CD, and deployment. Experience in incident management and troubleshooting distributed systems in production environments.

Benefits

To increase system availability to 99.9%+ levels through a systematic approach to reliability and monitoring
The training will enable reducing incident response time (MTTR) by 60-80% through better tools and processes
The workshop will improve system behavior predictability through clearly defined SLOs and trend monitoring
After training, a culture of learning from mistakes will replace a culture of blame and problem hiding
Knowledge about achieving balance between reliability and innovation speed through error budgets
The training will improve on-call team quality of life through better practices and automation
The workshop will increase business trust in IT systems through transparent availability reporting

Who is this training for?

Site Reliability Engineers (SRE)

DevOps and platform engineers

Distributed systems architects

IT operations managers

Infrastructure team leaders

Engineering Managers

Monitoring and observability specialists

Training program

SRE philosophy and balancing reliability with innovation
Constructing SLI/SLO/SLA indicators
Error budgets and deployment decision-making
Blameless culture and learning from failures

Three pillars: metrics, logs, distributed tracing
Designing high-signal vs noise alerts
Event correlation and root cause analysis
Operational dashboards and SLO monitoring

Escalation and communication procedures during incidents
On-call best practices and fatigue management
Automated runbooks and decision-making
Disaster recovery and business continuity planning

Tabletop exercise incident simulation
Training on conducting blameless post-mortems
Defining SLOs for participant services
Building reliability improvement backlog and development plan

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Training Topics

Frequently asked questions

Who is the System Observability and Reliability Engineering training for?

This training is designed for professionals looking to develop skills in system observability and reliability engineering. Required level: intermediate.

How long is the System Observability and Reliability Engineering training?

The training lasts 3. Available in online or on-site format.

Will I receive a certificate?

Yes — every participant receives a completion certificate confirming acquired competencies. EITT holds ISO 9001 accreditation.

Can this training be conducted for a closed group?

Yes — we offer dedicated closed trainings for companies. We customize the program to your team's needs. Contact us for an individual quote.