Personal and Business Competencies / Business Skills

Cooperation and communication in the team

A training course dedicated to managers, focused on the development of effective team management skills through a deep understanding of team roles. The workshop program is based on the practical application of the concept of team roles in everyday managerial work. Participants will learn and practice a variety of management techniques tailored to the specifics of each role assumed by employees in a team. The workshop is conducted with practical exercises that allow immediate application of the knowledge gained.

Issues

Communication in a team, i.e. what it consists of and on whom it depends.
The efficiency of the team, including the team doing remote work.
Conflict as a cause of difficulties and misunderstanding in relationships.
QUESTIONNAIRE: Self-diagnosis of communication capabilities, i.e. checking how ‘good’ I am at interpersonal communication and whether I am sure everyone understands me well and accurately.
A partnership framework, the first step to WIN-WIN conflict resolution, according to Dr. Dudley Weeks, who works on conflict resolution in political parties and large corporations, in more than 60 countries.
The best way is to ‘Talk about yourself’ and ‘not about others,’ or the ‘IAM’ Message, consisting of three parts, and proposed by Dr. Thomas Gordon, with a good chance of achieving the following results.
‘Cordial’ and ‘aggressive’ directivity and its impact on the behavior and prices of subordinate personnel.
Heartfelt directivity.
My Role in the Team Questionnaire - The questionnaire diagnoses the eight most common roles and corresponding behaviors in a team and gives clear and easy-to-understand guidance on how to manage a particular employee in such a way as to minimize potential conflicts, inspire motivation and commitment, and build a strong team.

Benefits

With the ability to manage in accordance with Team Roles, you will make your team function in an even more efficient and effective way, even if they work remotely
You yourself will be able to accurately assess when to apply a specific way of managing and coaching
You will make your subordinates feel that they have an impact on their work and the future of the company

Who is this training for?

Training dedicated to managers, those who manage subordinate staff

Prerequisites

Experience in managing a team
Basic knowledge of communication processes in the organization
Ability to work with people
Willingness to develop own leadership competencies

Training program

Team communication — components of effective communication, barriers, sender and receiver responsibility
Effectiveness of on-site and remote teams — specifics of communication in distributed teams
Conflict as a source of relationship difficulties — sources of conflict, escalation, consequences for the team
Communication self-assessment questionnaire — checking how precisely I communicate with others
Partnership framework and WIN-WIN principle (Dr. Dudley Weeks) — the first step to resolving conflicts constructively
Exercises: communication self-assessment, conflict resolution simulation using the WIN-WIN method

I-Message (Dr. Thomas Gordon) — three parts of the message, application in difficult conversations, effects vs You-Message
Cordial vs aggressive directiveness — impact on subordinates' behaviors and attitudes, how to be firm without aggression
My Role in the Team questionnaire — diagnosis of eight most common roles and corresponding behaviors
Managing employees based on team role — minimizing conflicts, fostering motivation, building a strong team
Psychological roles in the team — the impact of roles on group dynamics and cooperation effectiveness
Exercises: practical application of the I-Message, team role diagnosis and management strategy development

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

What are the prerequisites for this training?

For Cooperation and communication in the team we recommend: Experience in managing a team; Basic knowledge of communication processes in the organization; Ability to work with people.

What is the format and duration of this training?

The training lasts 2 days and is available in online and on-site format. Sessions run from 9:00 AM to 4:00 PM. We can also customize the schedule to fit your team's needs.

Who is this training designed for?

This training is designed for: Training dedicated to managers, those who manage subordinate staff.