Personal and Business Competencies / Customer Service

Effective sales and creative problem solving

The training combines effective sales techniques with creative problem-solving methods in customer service. Through practical workshops and simulations, participants develop skills in identifying customer needs and creating customized sales solutions. The program places special emphasis on building customer value and developing sales techniques.

Issues

Psychology of sales and decision-making process
Techniques for identifying customer needs
Creative problem solving methods
Building a value proposition
Advanced presentation techniques
Consulting sales process
Managing customer objections
Sales closing techniques
Building long-term relationships
Business needs analysis
Design thinking in sales
Innovative sales methods

Benefits

The participant will develop the ability to effectively lead the sales process from initial contact to finalization
Will gain practical tools for creative problem solving in the sales process
Will learn to build long-term relationships with customers based on value and trust
Will learn advanced techniques for presenting an offer and dealing with objections
Will develop the ability to identify customers' true needs and motivations
Will master methods for creating and presenting personalized solutions to customers
Will gain knowledge of the psychology of the decision-making process in sales

Who is this training for?

Traders and sales representatives

B2B and B2C sales specialists

Customer advisors in sales departments

Mid-level sales managers

Employees of customer service departments

Key Account Managers

Business development and new product specialists

Prerequisites

Basic experience in sales or customer service
Knowledge of basic sales techniques
Ability to conduct sales conversations
Basic knowledge of negotiation

Training program

Identify customer needs and motivations
Building product/service value
Techniques for presenting an offer

Methods of analyzing sales problems
Techniques for generating solutions
Validation and selection of the best options
Implementation of innovative solutions

Building relationships based on trust
Business analysis of customer needs
Create personalized solutions
Managing customer expectations
Finalize sales and develop relationships

Handling objections and negotiations
Building long-term relationships
Client portfolio development

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

What are the prerequisites for this training?

For Effective sales and creative problem solving we recommend: Basic experience in sales or customer service; Knowledge of basic sales techniques; Ability to conduct sales conversations.

What is the format and duration of this training?

The training lasts 2 days and is available in online and on-site format. Sessions run from 9:00 AM to 4:00 PM. We can also customize the schedule to fit your team's needs.

Who is this training designed for?

This training is designed for: Traders and sales representatives; B2B and B2C sales specialists; Customer advisors in sales departments.