Personal and Business Competencies / Business Skills

Emotional intelligence - controlling emotions in business

Emotional intelligence is the ability to adapt one's own emotions to a given situation and to assess the emotional states of others and respond appropriately to them. Often referred to as intuition, or business sense, emotional intelligence allows you to effectively find your way in the world of complex interpersonal relationships, both in the professional and private worlds. The Emotional Intelligence - Controlling Emotions in Business training uses **an innovative**coaching structure of the workshop based on three parts: cognition-selection-action, which provides the deepest level of training conclusions. The cognition part provides insight into one's own behavior, its sources and mechanisms of origin. The choice stage is a discussion of action alternatives and their effects in business and private environments on a best-practice basis. The culmination is the action component, during which participants will be able to select methods and styles of action that are appropriate to their needs, environment and guarantee self-control even in the most difficult situations.

Issues

Mechanisms of formation and control of emotions in the business context
The psychology of personality and its impact on action styles in the professional environment
Techniques of assertive communication and building positive relationships in the team
Methods for recognizing and interpreting microexpressions in interpersonal communication
Basics of transactional analysis and its application in relationship management
Conflict resolution and mediation strategies in a business environment
Coaching tools to support the development of emotional intelligence
Techniques for recognizing and responding to different personality styles
Methods of building authority through conscious management of emotions
Practical application of Plutchnik theory in team management
Modeling behavior and making changes in organizational culture
Strategies for building an atmosphere conducive to effective communication

This training is part of the path:

Customer Service Officer Leadership Academy

Benefits

After attending the training:
About your strengths, weaknesses and personality traits, so you can better understand your emotional reactions in different situations;
To identify the types of situations that most strongly affect your sense of loss of self-control by learning your style of operation;
How to identify the action styles of others, so you can begin to manage your emotions in difficult situations;
You will reduce the number of conflicts that arise in your environment, thanks to your knowledge of the mechanisms of their formation and your knowledge of transactional analysis;
To recognize hidden emotions and lie signals through knowledge of microexpression;
You will speed up the pace of conflict resolution with knowledge of assertive problem communication techniques;
You will improve the atmosphere around you by knowing how to recognize hidden emotions and knowing how to talk about them;
To take action to increase the effectiveness of your team by making comfortable choices that are in line with your value system

Who is this training for?

Managers who, through understanding emotions in business, want to develop their leadership potential; managers, coaches, internal trainers who, through the development of emotional intelligence, want to increase the effectiveness of their operations; people whose work effectiveness depends on the development of soft skills; managers who want to improve the relationships and atmosphere in their teams

Prerequisites

Minimum of one year experience working with people or managing a team
Basic knowledge of the principles of interpersonal communication in a business environment
Previous experience in conflict resolution discussions
Willingness to work on one's own personal development and self-reflection
Openness to learning new perspectives and techniques for managing emotions

Training program

Module 1 - Cognition - recognizing emotions arising from personality and temperament
Emotional mugs - how do emotions arise and why do we stop controlling them?
Test of action styles - self-diagnosis of personality according to C.G.Jung's typology
Red emotions in result-oriented people
Yellows - emotions in people focused on atmosphere and influence
Green emotions in relationship-oriented and stable people
Blue emotions in people focused on perfection of work
R. Plutchnik's theory of emotions - eight basic emotions and the tendency to feel them depending on temperament
Module 2 - Choice - how to understand your own reactions to the behavior of others?
Differences between rational character and emotional character, or how to respond in a balanced way
Communication with people of different characters
Sources of positive self-esteem - consistency of attitudes, intentions, actions, or what makes us feel good about ourselves?
Four-color communication - how to talk to people with different personalities?
Effective communication based on assertive behavior
Techniques for building an atmosphere of effective communication - mirroring, active listening, paraphrasing, clarification
Communication in the workplace - how to criticize, praise and give feedback effectively?
Module 3 - Action - recognizing emotions in daily and professional life
Paul Ekman's microexpression theory - characterization and recognition of emotions based on facial expressions
Microexpressions - how to use them to recognize hidden emotions? Video workshop
How to use knowledge of microexpression to detect a lie? Video workshop
Practical training in recognizing emotions during negotiations - a simulation game

Module 4 - Cognition - emotions in human relations, basics of transactional analysis
Transactional analysis and the three states of the self - why are we submissive and aggressive?
I-parent - sources of controlling and aggressive behavior
I-child - sources of submissive and rebellious behavior
I-adult - sources of rational and assertive behavior
Transactions - what triggers certain emotional reactions in us?
Transactions as a tool for describing interpersonal conflicts
Naming the states of 'I' - multimedia workshop, how to recognize the positions from which people around us communicate?
Module 5 - Choice - the mechanism of difficult situations, how to behave to get out of them?
What people play, or human relations as a conflict of interest
Types of games according to E. Berne - finding patterns of games in your environment
Agens - how to recognize situations in which we unknowingly start the game?
Karpmans drama triangle - responding adequately to other peoples emotions
Scapegoating - how to recognize attention seeking situations?
Stalker - how to recognize situations of stalking and outbreak of aggression?
Rescuer - how to recognize recognition-seeking situations?
Module 6 - Action - managing conflict in the workplace
Conflict mechanisms - the process of conflict formation - how to recognize an emerging conflict and when to react to it?
Delegating responsibility and preventing conflict - a study of communication tools (employee confrontation, 1:1 conversations, group mediation, appointing informal leaders)
Modeling desirable behavior - learning and practicing the correct feedback formula
Modifying the standard - introducing a difficult decision and defending one's own resolutions - discussion of each element of the algorithm for introducing a difficult decision
Conflict resolution in practice - a practical simulation game, during which participants will have to resolve a team conflict.

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

Who is the Emotional intelligence - controlling emotions in business training for?

This training is designed for professionals looking to develop skills in emotional intelligence - controlling emotions in business. Required level: intermediate.

How long is the Emotional intelligence - controlling emotions in business training?

The training lasts 2. Available in online or on-site format.

Will I receive a certificate?

Yes — every participant receives a completion certificate confirming acquired competencies. EITT holds ISO 9001 accreditation.

Can this training be conducted for a closed group?

Yes — we offer dedicated closed trainings for companies. We customize the program to your team's needs. Contact us for an individual quote.