Management / IT Service Management

ITIL® 4 Foundation (remote training with exam)

The price of the training has included the exam. The training should be purchased together with the exam.

Why choose this training?

Facing continuous technological changes, managerial competencies have become a critical asset. **The price of the training has included the exam. The training should be purchased together with the exam.

Upon completion, participants will be able to: Learn the concepts, selected models and concepts used in ITIL® 4., Learning about the service value system and discussing the practices defined in the ITIL® 4 library., PDUs: 14, Level of sophistication: basic. These competencies directly translate into higher effectiveness in business processes.

This training is particularly valuable for: Executives and employees of IT organizations planning to improve internal processes based on ITIL® 4 best practices, employees of companies providing IT services., Individuals who wish to improve their skills in IT service management and obtain the Foundation Certificate In IT Service Management (ITIL 4 Edition) by passing the exam.

What makes our approach unique?

EITT combines theoretical knowledge with intensive practical workshops. Over 2 days of intensive training, participants work on real-world examples and scenarios, ensuring not only theoretical understanding but practical application skills.

With over 2,500 trainings in our portfolio and a 4.8/5 participant rating, EITT is a trusted partner in IT competency development for organizations of all sizes. Our trainers are experienced practitioners who share up-to-date knowledge and proven solutions.

Looking for training tailored to your team’s needs? Contact us — we’ll prepare a program customized to your requirements.

Benefits

Learn the concepts, selected models and concepts used in ITIL® 4.
The service value system and discussing the practices defined in the ITIL® 4 library
PDUs: 14
Level of sophistication: basic
presentation
discussions
individual and group work
consolidation and consolidation exercises
discussion of mock exams
Exam and materials - English
Teaching - Polish, English
After the end of the training, the participant receives an email with guidelines for registration for the online exam.
the participant from his account sets the exam date directly with PeopleCert
all you need to complete the exam is: a computer, a webcam and an internet connection
The exam is carried out in the presence of a proctor - a representative of PeopleCert, who remotely observes the course of the exam
With the help of a camcorder, the participant shows the room in which he will take the exam (purpose: to verify that there are no third parties and study aids in the room)

Who is this training for?

Executives and employees of IT organizations planning to improve internal processes based on ITIL® 4 best practices, employees of companies providing IT services.

Individuals who wish to improve their skills in IT service management and obtain the Foundation Certificate In IT Service Management (ITIL 4 Edition) by passing the exam

Training program

Value and its creation
Organizations, service providers, service consumers and other stakeholders

Service relationship model
Value: results, costs and risks
Four dimensions of service management
Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
Service value system
Opportunity, demand and value
ITIL guiding principles
Surveillance
Service value chain

Practices
General management practices
Architecture management
Continuous improvement
Information security management
Knowledge management
Measuring and reporting
Managing organizational change
Portfolio management
Project management
Relationship management
Risk management
Financial management of services

Supplier management
Employee and talent management
Service management practices
Availability management
Business analysis
Executive capacity and performance management
Change control
Incident management
IT resource management
Event monitoring and management

Release management
Service catalog management
Service configuration management
Service business continuity management

User service center (service desk)
Managing the level of service delivery
Management of service requests
Validation and testing of services
Technical management practices
Deployment management
Infrastructure and platform management
Software development and management
Discussion of sample exam questions

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

What are the prerequisites for this training?

The ITIL® 4 Foundation (remote training with exam) training does not require specialized prior knowledge. Basic IT knowledge is sufficient.

What is the format and duration of this training?

The training lasts 2 days and is available in online and on-site format. Sessions run from 9:00 AM to 4:00 PM. We can also customize the schedule to fit your team's needs.

Who is this training designed for?

This training is designed for: Executives and employees of IT organizations planning to improve internal processes based on ITIL® 4 best practices, employees of companies providing IT services.; Individuals who wish to improve their skills in IT service management and obtain the 'Foundation Certificate In IT Service Management' (ITIL 4 Edition) by passing the exam.