Personal and Business Competencies / Business Skills

Professional executive staff assistant

The training develops key competencies of executive assistants necessary for effective cooperation with superiors and professional service to clients and stakeholders. The program is implemented in the form of practical workshops, during which participants hone their skills in building lasting relationships, applying business etiquette and communicating effectively in a corporate environment. Special emphasis is placed on developing resistance to stress and the ability to handle difficult situations.

Issues

The role of the assistant in the organizational structure of the company
Professional business communication
Calendar management and meeting scheduling
Business etiquette and corporate savoir-vivre
Premium and VIP customer service
Diplomatic protocol in business practice
Stress management techniques
Assertiveness in difficult work situations
Building a network of business contacts
Organization of business travel at the executive level
Manage your supervisor’s time and priorities
Discretion and confidentiality in the work of an executive assistant

Benefits

A better understanding of your role and the key competencies necessary to work effectively with executives
How to build and maintain professional relationships in a business environment
Greater confidence in dealing with superiors, co-workers and customers
Effective methods of managing stress and emotions, allowing you to work more effectively in demanding situations
You will assimilate the rules of business etiquette and savoir-vivre, which will help you build a professional image
You will master techniques for dealing with difficult situations and customers through effective communication methods
You will increase the efficiency of your work with improved organizational skills and prioritization of responsibilities

Who is this training for?

Executive assistants and assistants

Secretarial staff to support senior management

Persons responsible for coordinating the work of the management office

Administrative assistants planning career development

Executive assistants with short work experience

Office managers working with management

Employees of premium customer service offices

Assistants planning to advance to executive support positions

Prerequisites

Basic knowledge of office operations and work organization
At least 6 months experience in an assistant or administrative position
Ability to operate basic office programs
Knowledge of organizational structures within the company
Basic knowledge of interpersonal communication

Training program

The specifics and responsibilities of an executive staff assistant
Key competencies: time management, work organization and decision making
Working with executives - building relationships based on trust and professionalism
Discretion and professional ethics in the work of an assistant
Building relationships with superiors and stakeholders

Strategic support for the boss - how to effectively manage his calendar and priorities
Effective communication with your supervisor - adjusting your communication style and being proactive
Organizational culture and relationships in the company - how to build a network of valuable contacts
Techniques for managing difficult situations in business relationships
Business etiquette and savoir-vivre in the workplace

Standards of professional appearance and behavior in a corporate environment
Rules of formal and informal communication - e-mail, telephone, business meetings
Organization and conduct of meetings at the highest level
Diplomatic protocol and its importance in business relations