Service Owner - IT service management
Professional training designed for those responsible for managing IT services in an organization. The program covers a holistic approach to service lifecycle management, from service design through implementation to continuous improvement. Participants will learn methods for effective service portfolio management, quality monitoring techniques and ways to optimize service processes. The training is conducted in a workshop format, where theory is immediately translated into practical applications based on real-life scenarios.
Issues
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Service portfolio management
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IT service design
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Service Level Management
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Incident management
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Performance measurement
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Budgeting for services
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Cooperation with stakeholders
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Innovation in services
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Continuous Service Improvement
Benefits
- Practical knowledge of managing the entire IT service lifecycle
- Ability to build effective service development strategies
- Knowledge of service quality monitoring and optimization methods
- Ability to effectively manage IT service resources and budgets
- Of incident and problem management processes
- Knowledge of service performance measurement and reporting techniques
- Ability to innovate in the IT services area
Who is this training for?
Prerequisites
- Experience in IT project or service management
- Knowledge of the basics of process management
- Understanding the IT environment
- Basic knowledge of ITIL
Training program
Responsibilities and competencies of the Service Owner
- IT service portfolio management
- Building a service development strategy
- Cooperation with stakeholders
- Service design and development
Business needs analysis
- Defining the service level agreement (SLA)
- Resource and budget planning
Service risk management
- Operational management of services
- Monitoring service performance
- Incident and problem management
User support processes
- Change management in services
Optimization and innovation
- Measuring the effectiveness of services
- Identification of areas for improvement
- Implementing innovation in services
- Service knowledge management
Delivery Methods
Online
- Convenience of participating from anywhere
- Interactive live sessions with trainer
- Materials available for 30 days
- No travel costs
On-site
- Direct contact with trainer and group
- Intensive hands-on workshops
- Networking with other participants
- Full focus on learning
Frequently asked questions
What are the prerequisites for this training?
For Service Owner - IT service management we recommend: Experience in IT project or service management; Knowledge of the basics of process management; Understanding the IT environment.
What is the format and duration of this training?
The training lasts 2 days and is available in online and on-site format. Sessions run from 9:00 AM to 4:00 PM. We can also customize the schedule to fit your team's needs.
Who is this training designed for?
This training is designed for: Managers responsible for IT services; IT support team leaders; Service process coordinators.
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Funding Options
Check funding options for your company
Development Services Database
Up to 80% funding for SMEs from EU funds
Check availabilityNational Training Fund
Up to 100% funding for employers
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We train teams at Poland's largest companies
Interested in this training?
Contact us - we'll prepare an offer tailored to your organization's needs.