Personal and Business Competencies / Management Skills

Conflict management - resolution and mediation techniques

The training develops skills to effectively manage conflict situations in a professional environment. The workshop program allows participants to understand the nature of organizational conflicts and learn to apply a variety of conflict resolution and mediation techniques. The classes combine theoretical knowledge with practical exercises based on real cases, enabling participants to develop the skills needed to effectively manage conflict situations.

Issues

Types of conflicts
Diagnosis of conflicts
Mediation techniques
Negotiation in conflict
Communication in crisis
Conflict management styles
Mediation process
Building consensus
Conflict prevention
Crisis intervention
Organizational culture
System solutions

This training is part of the path:

First Time Manager

Benefits

The participant will acquire the ability to effectively diagnose and resolve conflicts in the organization
The participant will be able to mediate between conflicting parties in a professional and impartial manner
The participant will gain knowledge of different styles and strategies for managing conflict situations
The participant will learn how to prevent conflict escalation through early identification and intervention
The participant will master techniques for building constructive dialogue in situations of organizational tension
The participant will learn methods for creating systemic solutions to prevent conflict in the organization

Who is this training for?

Middle and senior managers

Project team leaders

HR and organization development specialists

Mediators and negotiators

Heads of departments and divisions

People responsible for managing teams

Prerequisites

Experience in managing a team
Basic knowledge of interpersonal communication
Ability to work in stressful situations
Willingness to analyze one's own management style

Training program

Causes and dynamics of conflicts
Diagnosis of the conflict situation
Styles of responding to conflict
Conflict resolution techniques
Methods of conflict analysis
Intervention strategies

Negotiation in conflict

Mediation process
The role of the mediator

Building consensus
Prevention and management

Building a culture of dialogue
Monitoring of conflict situations
Implementation of system solutions

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

What are the prerequisites for this training?

For Conflict management - resolution and mediation techniques we recommend: Experience in managing a team; Basic knowledge of interpersonal communication; Ability to work in stressful situations.

What is the format and duration of this training?

The training lasts 2 days and is available in online and on-site format. Sessions run from 9:00 AM to 4:00 PM. We can also customize the schedule to fit your team's needs.

Who is this training designed for?

This training is designed for: Middle and senior managers; Project team leaders; HR and organization development specialists.