Personal and Business Competencies / Management Skills

Radical Candor - honest communication and feedback in management

The training teaches the application of Kim Scott's Radical Candor methodology — combining genuine care for people with direct feedback. Participants will learn the four quadrants of managerial communication, the CORE model for giving feedback, and techniques for building a culture of open dialogue within teams. The program includes numerous practical exercises, conversation simulations, and scenarios based on real workplace situations.

Building a culture of honest feedback is one of the greatest challenges in modern management — managers often oscillate between being too nice and too harsh, missing the opportunity for authentic team development.

Radical Candor - honest communication and feedback in management is a two-day, intensive EITT training program, delivered on-site or remotely — depending on participant preferences. The program is designed for individuals with basic management experience — classes combine theory with intensive practical exercises.

Topics covered include:

Four quadrants of managerial communication according to the Radical Candor methodology
The CORE model for delivering precise and constructive feedback
Techniques for actively soliciting feedback from your team
Conducting difficult conversations while maintaining respect and directness
Building psychological safety and a culture of open dialogue

Participants will leave the training with a ready-made plan for implementing a feedback culture in their organization and practical tools for immediate application in their daily management work.

Benefits

The participant will learn the Radical Candor methodology and how to recognize the four quadrants of managerial communication
Will develop the ability to give constructive feedback using the CORE model
Will learn to actively solicit feedback from their team and supervisors
Will gain tools for conducting difficult conversations while maintaining respect and directness
Will learn techniques for building psychological safety within teams
Will develop competence in conducting effective 1-on-1 meetings
Will create an individual plan for implementing a culture of open feedback in their organization

Who is this training for?

Managers and team leaders responsible for employee development

Technical leaders and tech leads managing project teams

HR specialists and HR Business Partners supporting feedback culture

Project coordinators and managers leading task forces

Business owners and board members building organizational culture

Internal mentors and coaches working with others

Individuals preparing to take on their first managerial role

Prerequisites

At least six months of experience in team management or a leadership role
Basic knowledge of interpersonal communication principles
Experience in conducting conversations with employees or colleagues
Willingness to actively participate in exercises and simulations

Training program

What is Radical Candor — origins and principles of Kim Scott's methodology
Two dimensions of effective communication — Care Personally and Challenge Directly
Four quadrants of managerial communication
Radical Candor — genuine care combined with directness
Ruinous Empathy — why excessive niceness harms employees
Obnoxious Aggression — directness without care for the other person
Manipulative Insincerity — lack of care and lack of honesty
Self-diagnosis — recognizing your dominant communication quadrant
Impact of stress and context on communication style
Practical exercise — case study analysis across four quadrants

Order of Operations — the sequence for building a feedback culture
GET — how to actively solicit feedback from your team
Techniques for asking questions that open dialogue
Responding to feedback — rewarding honesty instead of punishing it
GIVE — the CORE model for delivering feedback
Context — precisely describing the situation
Observation — observing behavior without interpretation
Result — presenting consequences and impact
Expected Next Step — clearly defining expectations
HHIIPP principles — Helpful, Humble, Immediate, In person, Public praise / Private criticism, Not about personality
Practical exercise — formulating feedback using the CORE model

Preparing for a difficult conversation — structure and scenario
Corrective feedback vs developmental feedback — differences in approach
Managing emotions — your own and your counterpart's
Dealing with defensive reactions
GAUGE — how to verify whether feedback has landed
Reading reactions and adjusting delivery in real time
Simulation of difficult conversations in pairs with observer feedback

ENCOURAGE — implementing a feedback culture within the team
Psychological safety as the foundation of open communication
Effective 1-on-1 meetings — structure, frequency, questions
Rock Stars and Superstars — recognizing employee growth trajectories
Career conversations — Russ Laraway's three-conversation model
Creating a shared feedback vocabulary across the organization
Implementation plan — 30/60/90 days after the training
Practical exercise — designing your own implementation plan

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Training Topics

Frequently asked questions

What is the format and duration of the 'Radical Candor - honest communication and feedback in management' training?

The training lasts 2 days and is delivered both on-site and remotely (online) — depending on the group's preferences. The program includes lectures, demonstrations, and practical exercises, ensuring a comprehensive approach to the subject matter.

What are the prerequisites for participants?

The training is at the intermediate level — it assumes basic experience in people management. We expect participants to have: at least six months of experience in team management or a leadership role, basic knowledge of interpersonal communication principles, and experience in conducting conversations with employees. Detailed requirements can be found in the 'Prerequisites' section on this page.

Does the training include practical elements?

Yes, the program is highly workshop-oriented — more than half the time is dedicated to practical exercises. Participants work with real-world scenarios, conduct feedback conversation simulations in pairs and small groups, and each exercise concludes with a debrief and feedback from the instructor. This allows participants to safely experiment with new communication techniques.

Will I receive a certificate after the training?

Yes, each participant receives a personalized certificate of completion issued by EITT, confirming participation in the program and the competencies acquired.

What is the cost of the training and how can I register?

The training costs PLN 2,450 net per person. To register for the training or to receive a group offer, contact us by phone or through the form on our website. We also offer closed training sessions tailored to the needs of a specific organization.