Personal and Business Competencies / Management Skills

Team conflict resolution — rebuilding collaboration

Training for managers and leaders who need to rebuild collaboration in a conflicted team. Participants will learn how to diagnose conflict sources, understand escalation and de-escalation dynamics, conduct mediation, and build a recovery plan. The program covers trust rebuilding techniques, creating new team norms, and communication in conflict situations.

Why choose this training?

Conflicts in teams are a natural consequence of working together, but poorly managed they can lead to reduced effectiveness, employee turnover, and a toxic atmosphere. Managers often lack the tools to effectively diagnose the problem and guide the team through a difficult period. This training provides concrete techniques and action frameworks.

After completing the training, participants will be able to: diagnose conflict types and sources within a team, apply conflict de-escalation techniques, conduct mediation and managerial intervention, and rebuild trust after conflict. These competencies directly translate into higher team management effectiveness.

This training is particularly valuable for: managers of teams experiencing collaboration difficulties, leaders taking over conflicted teams, and project managers handling cross-functional teams.

What sets our approach apart?

At EITT, we believe the best learning happens through practice. During 1 day of intensive training, participants work on real-world examples and scenarios, ensuring not only theoretical understanding but above all the ability to apply it in practice.

With over 2,500 trainings in our portfolio and a 4.8/5 rating from participants, EITT is a trusted partner in competency development for organizations of all sizes. Our trainers are practitioners with years of experience who share current knowledge and proven solutions.

Looking for training tailored to your team’s needs? Contact us — we’ll prepare a program customized to your requirements.

Benefits

Ability to diagnose conflict types and sources within a team
Knowledge of escalation dynamics and conflict de-escalation techniques
Capacity to conduct mediation and managerial intervention
Practical tools for post-conflict trust rebuilding
Ability to create new team norms and group contracts
Capacity to build a recovery plan with measurable goals
Knowledge of communication techniques in conflict situations
Ability to build a culture of constructive conflict

Who is this training for?

Managers of teams experiencing collaboration difficulties

Leaders taking over conflicted teams

Project managers handling cross-functional teams

HR specialists responsible for conflict resolution in the organization

Scrum Masters and Agile Coaches working with dysfunctional teams

Internal mediators and professionals in intervention roles

Directors responsible for organizational culture

Prerequisites

Experience in team management or collaboration
Readiness to work on challenging case studies and simulations
Openness to reflecting on one's own conflict response style

Training program

Conflict typology: task-based, relational, process-based, status-based
Diagnostic tools: interviews, observation, relationship network analysis
Identifying hidden conflict sources and systemic tensions
Workshop: conflict diagnosis based on a case study

Glasl's conflict escalation model — 9 stages
Early signals and turning points in conflict dynamics
De-escalation techniques: paraphrasing, normalization, separation, cooling-off
The leader's role as a stabilizer in conflict situations

When to mediate, when to intervene, when to escalate
Conducting mediation conversations: structure, rules, techniques
Workshop: team conflict mediation simulation

Trust model: competence, reliability, care, openness
Post-conflict trust rebuilding techniques
Creating new team norms and group contracts
Team rituals supporting cohesion and psychological safety

Creating a recovery plan: goals, actions, metrics, timeline
Early warning system for conflict recurrence
Building a culture of constructive conflict within the team

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Training Topics

Frequently asked questions

What are the prerequisites for this training?

This is an intermediate-level training. We expect experience in team management or collaboration, readiness to work on challenging case studies and simulations, and openness to reflecting on one's own conflict response style.

What is the format and duration of the training?

The training lasts 1 day and is available both on-site and online. The program combines theory with intensive workshops, mediation simulations, and case study work.

Who is this training designed for?

The training is designed for managers of teams experiencing collaboration difficulties, leaders taking over conflicted teams, project managers, HR specialists, and Scrum Masters working with dysfunctional teams. See the 'Target Audience' section for details.