Influencing and avoiding conflict
The training develops advanced influencing and conflict management skills in a professional environment. The program combines social psychology theory with practical communication and negotiation techniques. Participants learn the mechanisms of conflict formation and methods of conflict resolution, while improving their skills of exerting positive influence on others. Classes are conducted in a workshop format using simulations, case analysis and practical exercises.
Issues
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Psychology of social influence
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Conflict management
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Mediation techniques
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Persuasive communication
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Building authority
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Emotional intelligence
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Conducting difficult conversations
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Strategic networking
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Negotiations
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Assertiveness
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Building professional relationships
Benefits
- The participant will develop advanced skills for exerting positive influence in a professional environment
- How to effectively prevent and professionally resolve conflicts
- Techniques for building lasting professional relationships based on trust
- Will increase its effectiveness in interpersonal communication and negotiation
- He will develop the ability to manage his own and others' emotions
- Will gain practical tools for difficult conversations and mediation
Who is this training for?
Prerequisites
- Basic experience in people management
- Knowledge of the basics of interpersonal communication
- Experience in teamwork
- Openness to personal development
Training program
Mechanisms of influence
- Persuasion techniques
Building authority
- Persuasive communication
Conflict management
- Sources and dynamics of conflicts
- Response styles in conflicts
- De-escalation techniques
- Mediation in practice
- Effective communication
- Non-verbal communication
Active listening
- Constructive Feedback
- Conducting difficult conversations
- Relationship building
Strategic networking
- Relationship management
Coalition building
- Development of emotional intelligence
Delivery Methods
Online
- Convenience of participating from anywhere
- Interactive live sessions with trainer
- Materials available for 30 days
- No travel costs
On-site
- Direct contact with trainer and group
- Intensive hands-on workshops
- Networking with other participants
- Full focus on learning
Frequently asked questions
Who is the Influencing and avoiding conflict training for?
This training is designed for professionals looking to develop skills in influencing and avoiding conflict. Required level: advanced.
How long is the Influencing and avoiding conflict training?
The training lasts 3. Available in online or on-site format.
Will I receive a certificate?
Yes — every participant receives a completion certificate confirming acquired competencies. EITT holds ISO 9001 accreditation.
Can this training be conducted for a closed group?
Yes — we offer dedicated closed trainings for companies. We customize the program to your team's needs. Contact us for an individual quote.
Request a quote
Funding Options
Check funding options for your company
Development Services Database
Up to 80% funding for SMEs from EU funds
Check availabilityNational Training Fund
Up to 100% funding for employers
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We train teams at Poland's largest companies
Interested in this training?
Contact us - we'll prepare an offer tailored to your organization's needs.