Management / Process Management

ISO 9001 Foundation

ISO 9001 Foundation training introduces the basic concepts of Quality Management Systems (QMS) and provides an overview of ISO 9001 requirements. During this training, participants will gain an understanding of the various components of QMS, including quality policy, objectives, performance measurement, management commitment, internal audit, management review and continuous improvement. Upon completion of the training, you can take the exam and apply for the PECB Certified ISO 9001 Foundation certification.

Issues

Quality Management System (QMS)
ISO 9001
Principles of quality management
Quality policy
Quality objectives
Performance measurements
Management commitment
Internal audit
Management overview
Continuous improvement
Certification process
System documentation

Benefits

They will gain an understanding of the basic concepts, principles and approaches associated with the Quality Management System
Learn the requirements of ISO 9001 for a Quality Management System from an implementer's perspective
The basic elements and operations of the Quality Management System will become understandable

Who is this training for?

People involved in quality management

Those seeking knowledge of the main processes of the Quality Management System

Those interested in starting a career in quality management

Prerequisites

Basic knowledge of business processes
Knowledge of the basics of management and organization
Ability to read technical documents with understanding

Training program

Introduction to quality management — evolution (quality control → quality assurance → TQM → ISO 9001), ISO 9000 family of standards
7 quality management principles — customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, relationship management
Process approach — process model (inputs, activities, outputs, indicators), risk-based thinking, PDCA cycle
ISO 9001:2015 structure — High Level Structure (HLS), 10 clauses, terminology, relationship with other standards (ISO 14001, ISO 45001)
Organizational context and leadership (clauses 4-5) — context analysis (SWOT, stakeholders), QMS scope, quality policy, roles and responsibilities
Exercises: organizational context analysis (stakeholder mapping), drafting quality policy, process identification

Planning and support (clauses 6-7) — actions to address risks and opportunities, quality objectives (SMART), resources, competence, awareness, documented information
Operations (clause 8) — operational planning and control, customer requirements, design, external process control, production/service provision, release, nonconformities
Performance evaluation (clause 9) — monitoring and measurement (KPIs), customer satisfaction, internal audit, management review
Improvement (clause 10) — nonconformities and corrective actions, continual improvement, lessons learned
ISO 9001 certification process — stages (Stage 1 and Stage 2 audits), certification bodies, maintenance and recertification
PECB exam preparation — Foundation exam structure, sample questions, passing strategies, Q&A session

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

What are the prerequisites for this training?

For ISO 9001 Foundation we recommend: Basic knowledge of business processes; Knowledge of the basics of management and organization; Ability to read technical documents with understanding.

What is the format and duration of this training?

The training lasts 2 days and is available in online and on-site format. Sessions run from 9:00 AM to 4:00 PM. We can also customize the schedule to fit your team's needs.

Who is this training designed for?

This training is designed for: People involved in quality management; Those seeking knowledge of the main processes of the Quality Management System; Those interested in starting a career in quality management.