Management

ITIL 4 Managing Professional — Advanced Modules

Comprehensive training covering all four modules of the ITIL 4 Managing Professional pathway. Participants gain advanced knowledge in service value stream management, customer experience design, digital transformation, and governance with continual improvement. The program prepares candidates for ITIL 4 MP certification exams.

Why choose this training?

The ITIL 4 Managing Professional pathway is the most comprehensive certification program for IT service management professionals. It covers four essential modules — CDS, DSV, HVIT, and DPI — which together provide a complete picture of modern service management, from value stream design to strategic governance and continual improvement. Earning the Managing Professional designation confirms advanced practical competencies recognized worldwide.

The training combines solid theoretical foundations with intensive workshops based on real-world business scenarios. Participants work on case studies from various industries, design value streams, map customer journeys, and create continual improvement plans. This approach ensures that knowledge gained translates directly into skills applicable in day-to-day work.

The program is especially valuable for IT managers, ITSM consultants, and process owners looking to deepen their competencies and obtain an internationally recognized certification. The 5-day intensive format allows participants to cover all modules in a single cycle, saving time and building cohesive understanding of the entire MP pathway.

What makes our approach unique?

With over 2,500 trainings delivered and a network of more than 500 experts, EITT offers a unique combination of teaching experience and practical ITSM knowledge. Our trainers are certified practitioners who implement ITIL practices daily in organizations of all sizes — from technology companies to financial institutions and public administration.

The training stands out through its comprehensive approach to exam preparation. Rather than covering theory in isolation, each module includes exercises that mirror exam question formats, enabling participants to naturally absorb the knowledge required for certification. A dedicated preparation module at the end of the training consolidates knowledge and builds confidence before the exams.

Looking for training tailored to your team’s needs? Contact us — we will prepare a program customized to your requirements, taking into account your organization’s specifics and participants’ experience level.

Benefits

Master advanced practices for IT service value stream management
Develop skills in customer journey mapping and SLA design
Understand digital transformation through Lean, Agile, and resilience perspectives
Build competencies in governance, strategic planning, and continual improvement
Prepare effectively for ITIL 4 Managing Professional certification exams

Who is this training for?

IT service managers responsible for service delivery and operations across the organization

ITSM consultants implementing ITIL practices in client organizations

IT directors overseeing IT service strategy and operations

Service desk managers leading technical support teams

IT process owners responsible for continual improvement of IT practices

ITIL 4 Foundation certificate holders pursuing the Managing Professional pathway

Prerequisites

ITIL 4 Foundation certification
Minimum 2 years of IT service management experience

Training program

Service value streams design and management
Work prioritization and queue management techniques
Resource and team management in service delivery context
Integration of ITIL practices across value streams
Automation and tooling for service delivery optimization

Customer journey mapping and touchpoint analysis
SLA design and service level management
Customer experience management and satisfaction measurement
Stakeholder relationship building and needs analysis
Customer onboarding and offboarding processes

Digital transformation and its impact on IT organizations
Lean, Agile, and resilient organizational cultures
Technical practices supporting high-velocity value delivery
Digital product management and service lifecycle
Security and governance in high-velocity environments

Governance of the service value system
Organizational change management and communication
Measurement, metrics, and performance reporting
Strategic and tactical planning in ITSM
Continual improvement model and prioritization of enhancements

Overview of exam structure and format for CDS, DSV, HVIT, and DPI
Practice questions and mock exam exercises
Exam strategy and time management techniques
Common exam pitfalls and how to avoid them
Q&A session and individual consultation

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Training Topics

Frequently asked questions

How does ITIL 4 Managing Professional differ from ITIL 4 Foundation?

ITIL 4 Foundation covers basic concepts and terminology. Managing Professional is an advanced pathway consisting of four modules (CDS, DSV, HVIT, DPI) that provide deep practical knowledge of IT service management — from designing value streams, through customer relationship management, to governance and continual improvement. Completing all four modules qualifies you for the ITIL 4 Managing Professional designation.

Does the training include certification exam preparation?

Yes, the final module is entirely dedicated to exam preparation. Participants work through practice questions for each of the four modules, learn exam structure, time management strategies, and how to avoid common pitfalls. Certification exams are not included in the training price — they are administered separately through PeopleCert.

Can I attend selected modules instead of the full training?

The training is designed as a cohesive 5-day program covering all four MP modules. This format enables comprehensive understanding of the interconnections between modules. If you need training on a single module, contact us — we can prepare a dedicated program tailored to your specific needs.

What training materials do participants receive?

Each participant receives proprietary training materials in electronic format, including presentations, case studies, and practice exam questions for all four modules. Materials also include process maps, templates for daily work application, and a certification exam preparation guide.

What is the maximum group size for this training?

Training groups are limited to 12-15 participants, enabling active workshop sessions, discussions, and individual consultation with the trainer. For in-house corporate trainings, group size is determined individually, with the program adapted to the organization's specifics and participants' experience level.