Management

ITIL® 5 Foundation Bridge — upgrade from ITIL 4 (training with exam)

ITIL® Foundation Bridge (Version 5) training with exam — fast-track upgrade from ITIL 4 to ITIL 5. Focus on what's new in Version 5.

Fast track from ITIL 4 to ITIL 5

Already hold an ITIL 4 Foundation certificate and want to move to ITIL 5? The Bridge training is the fastest path — 1 day instead of 2, focused exclusively on Version 5 changes, shorter exam (20 questions instead of 40).

After passing the Bridge exam you receive the full ITIL Foundation (Version 5) certificate — identical to the one awarded after the full exam. No difference in the credential.

What’s new in ITIL 5?

ITIL 5 expands the framework scope from IT Service Management to Digital Product & Service Management. Key changes:

Product & Service Lifecycle Model (PSLM) — a new 8-phase, iterative lifecycle model (Discover → Design → Develop → Deploy → Deliver → Support → Optimize → Retire)
AI governance and ethics — AI risk management, transparency and accountability built into the framework
Experience management — Customer Experience (CX), User Experience (UX) and Digital Experience (DX) as a central element, not an add-on
Experience Level Agreements — a new concept extending traditional SLAs with an experience dimension

What hasn’t changed: 7 guiding principles, Service Value System, 4 dimensions of management and 34 practices — these were retained from ITIL 4 with minor updates.

Bridge exam — format

20 multiple-choice questions (vs 40 in the full exam)
30 minutes (vs 60 in the full exam)
65% pass mark (minimum 13/20)
Closed book, English language
Online with PeopleCert proctor

Who is the Bridge for?

The Bridge is exclusively for holders of a valid ITIL 4 Foundation certificate. If you do not hold an ITIL 4 certificate, choose the full ITIL 5 Foundation training.

What sets our approach apart?

The Bridge training at EITT is not a dry presentation of changes. Our trainers — practitioners with hands-on ITIL implementation experience — show how Version 5 updates impact the day-to-day work of IT Service Managers and Digital Product Managers.

The program includes practical workshops on PSLM mapping and AI governance, not just exam theory.

Looking for a closed training for your team? Get in touch — we will prepare a program tailored to your organization’s context.

Benefits

Key changes in ITIL 5 vs ITIL 4: expansion to Digital Product & Service Management
8-phase Product & Service Lifecycle Model (PSLM): Discover → Design → Develop → Deploy → Deliver → Support → Optimize → Retire
Digital experience management (CX, UX, DX) as a central element of ITIL 5
AI governance and ethics in service management
Updates to the Service Value System and 34 management practices
Bridge exam: 20 questions, 30 minutes, 65% (13/20)
Exam and materials: English
Training delivery: Polish or English

Who is this training for?

ITIL 4 Foundation certificate holders looking to quickly upgrade to ITIL 5

IT Service Managers and Digital Product Managers who need up-to-date certification

IT professionals who want to learn ITIL 5 changes without repeating ITIL 4 material

Prerequisites

Valid ITIL 4 Foundation certificate

Training program

The evolution of ITIL — what changed and why
ITIL 5 = Digital Product & Service Management (not just ITSM)
New definitions and terminology in Version 5
What was retained from ITIL 4 (guiding principles, SVS, 4 dimensions, 34 practices)

From 6 ITIL 4 activities to 8 PSLM phases
Discover — identifying needs and opportunities
Design — designing solutions
Develop — building and configuring
Deploy — releasing to production
Deliver — delivering the service
Support — support and quality assurance
Optimize — continual improvement
Retire — safe decommissioning
Iterative PSLM vs the linear previous model

Customer Experience (CX), User Experience (UX), Digital Experience (DX)
Experience Level Agreements — a new concept in ITIL 5
AI governance: risk management, transparency, accountability
AI ethics in the context of service management
Regulations (AI Act) and the ITIL framework

Updated management practices — what changed
Value stream mapping in ITIL 5
Continual improvement model — Version 5 enhancements
Bridge exam format overview (20 questions, 30 min)
Sample exam questions with answer analysis
Exam registration and PeopleCert proctor procedure

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Training Topics

Frequently asked questions

Who is the Bridge training for?

The Bridge is for ITIL 4 Foundation certificate holders who want to quickly upgrade to ITIL 5 without repeating ITIL 4 material. The training focuses exclusively on Version 5 changes.

What are the prerequisites?

A valid ITIL 4 Foundation certificate is required. If you do not hold an ITIL 4 certificate, choose the full ITIL 5 Foundation training instead.

What does the Bridge exam look like?

Bridge exam: 20 multiple-choice questions, 30 minutes, 65% pass mark (13/20). Closed book, English language, online with PeopleCert proctor.

Is the Bridge certificate the same as the full exam certificate?

Yes — after passing the Bridge exam you receive the full ITIL Foundation (Version 5) certificate, identical to the one awarded after the full exam. There is no difference in the credential.

How long is the Bridge training?

The training lasts 1 day (8h). Delivered online or on-site. The program covers only the new elements of ITIL 5: DPSM, PSLM, AI governance, experience management.