Personal and Business Competencies / Management Skills

The five dysfunctions of a team

The five dysfunctions of a team training — Lencioni's model (5 dysfunctions), absence of trust, fear of conflict, lack of commitment, avoidance of accountability, inattention to results, team diagnosis, remediation plan.

Why choose this training?

Patrick Lencioni identified 5 dysfunctions that destroy teamwork: absence of trust, fear of conflict, lack of commitment, avoidance of accountability and inattention to results. These dysfunctions create a cascade — each one is a consequence of the previous. Without diagnosis and deliberate action, a team will never reach its full potential.

After completing the training, participants will be able to: understand Lencioni’s 5 dysfunctions model and the cascading effect between them, diagnose dysfunctions in their team using the diagnostic questionnaire, build vulnerability-based trust within the team, facilitate constructive conflict instead of maintaining artificial harmony. These competencies directly translate into higher team management effectiveness.

This training is particularly valuable for: team leaders looking to diagnose and fix dysfunctions, managers experiencing engagement and collaboration issues, project managers leading underperforming teams.

What sets our approach apart?

At EITT, we believe the best learning happens through practice. During 1 day of intensive training, participants work on real-world examples and scenarios, ensuring not only theoretical understanding but above all the ability to apply it in practice.

With over 2,500 trainings in our portfolio and a 4.8/5 rating from participants, EITT is a trusted partner in competency development for organizations of all sizes. Our trainers are practitioners with years of experience who share current knowledge and proven solutions.

Looking for training tailored to your team’s needs? Contact us — we’ll prepare a program customized to your requirements.

Benefits

Understand Lencioni's 5 dysfunctions model and the cascading effect between them
Diagnose dysfunctions in your team using the diagnostic questionnaire
Build vulnerability-based trust within the team
Facilitate constructive conflict instead of maintaining artificial harmony
Make team decisions that ensure buy-in without requiring consensus
Build a culture of peer-to-peer accountability
Develop a remediation plan with specific actions for each diagnosed dysfunction

Who is this training for?

Team leaders looking to diagnose and fix dysfunctions in their teams

Managers experiencing engagement and collaboration issues within their teams

Project managers leading underperforming teams

HR Business Partners supporting leaders in team building

Scrum Masters and Agile Coaches working on team dynamics

Organizational development consultants diagnosing team problems

Directors building a culture of accountability and trust

Prerequisites

Experience in team management or a leadership role (minimum 1 year)
Willingness for honest reflection on your own team dynamics
Openness to feedback and workshop exercises

Training program

The 5 dysfunctions of a team by Lencioni — the dysfunction pyramid, cascading effect, why the sequence matters
Dysfunction 1: Absence of trust — vulnerability-based trust, fear of exposing weaknesses, building trust in teams
Dysfunction 2: Fear of conflict — constructive conflict vs artificial harmony, techniques for healthy debate
Dysfunction 3: Lack of commitment — consensus vs buy-in, clarity and closure, how to make team decisions
Diagnostic tool — 5 dysfunctions questionnaire, interpreting results, identifying the team's key dysfunction
Workshop: diagnosing your own team using Lencioni's questionnaire

Dysfunction 4: Avoidance of accountability — peer-to-peer accountability, behavioral standards, confronting low performance
Dysfunction 5: Inattention to results — ego and status vs team results, collective outcomes, measuring team success
Remediation plan — specific actions for each dysfunction, quick wins, long-term interventions
The leader's role in overcoming dysfunctions — modeling behaviors, creating safe space, consistency
Workshop: developing a remediation plan for diagnosed dysfunctions — actions, timelines, success metrics

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Training Topics

Lencioni's 5 dysfunctions model Absence of trust — vulnerability-based trust Fear of conflict — constructive debate Lack of commitment — buy-in vs consensus Avoidance of accountability — peer accountability Inattention to results — collective outcomes The dysfunction pyramid — cascading effect Team diagnosis — questionnaire Artificial harmony vs healthy conflict The leader's role in overcoming dysfunctions Remediation plan — quick wins and interventions Culture of accountability in teams

Frequently asked questions

What are the prerequisites for The five dysfunctions of a team training?

This training is designed for intermediate level participants. Experience in team management or a leadership role (minimum 1 year) and willingness for honest reflection on team dynamics are required.

What is the format and duration of the training?

The training lasts 1 day (9:00-16:00), available online or on-site. The program includes lectures, diagnosis with the questionnaire and workshops on building a remediation plan.

Who is this training designed for?

This training is aimed at team leaders, managers experiencing engagement issues, HR Business Partners, and Scrum Masters working on team dynamics.