Personal and Business Competencies / Personal Skills

Conflict resolution, assertiveness and self-confidence

The training combines the practical aspects of conflict resolution with the development of assertiveness and confidence building in a professional environment. The program uses the latest advances in psychology and interpersonal communication techniques, enabling participants to understand the mechanisms of conflict and deal with them effectively. The workshop is conducted using real work situations, simulations and practical exercises that allow participants to develop and practice new skills in a safe environment.

Issues

Psychology of interpersonal conflicts
Assertive communication techniques
Building self-confidence
Managing emotions
Mediation and negotiation
Dispute resolution
Non-verbal communication
Active listening
Setting boundaries
Dealing with stress
Building authority
Personal development

Benefits

The participant will develop skills for effective conflict resolution and building constructive relationships in the workplace
To recognize his own patterns of responding in conflict situations and consciously modify them
He or she will gain practical tools to assertively communicate his or her needs and opinions without violating the boundaries of others
Will strengthen his/her self-confidence in professional and personal interactions
Will master techniques for dealing with difficult emotions and stress in conflict situations
Will develop the ability to build personal authority and a professional image

Who is this training for?

Professionals at all levels of the organization

Project team members

Employees of customer service departments

Individuals working in an international environment

Team coordinators

Lower and mid-level leaders

HR and recruitment specialists

Prerequisites

Basic experience in teamwork
Openness to personal development
Readiness for self-reflection
Willingness to actively participate in the exercise

Training program

Building self-esteem
Recognizing your own reaction patterns
Techniques for boosting self-confidence

Identification of sources of conflicts
Analysis of conflict dynamics
Dispute resolution strategies
Mediation and negotiation techniques

Expressing opinions and needs

Receiving and giving feedback

Practical applications
Difficult work situations
Dealing with manipulation
Building positive relationships
Development of interpersonal skills

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

Who is the Conflict resolution, assertiveness and self-confidence training for?

This training is designed for professionals looking to develop skills in conflict resolution, assertiveness and self-confidence. Required level: intermediate.

How long is the Conflict resolution, assertiveness and self-confidence training?

The training lasts 2. Available in online or on-site format.

Will I receive a certificate?

Yes — every participant receives a completion certificate confirming acquired competencies. EITT holds ISO 9001 accreditation.

Can this training be conducted for a closed group?

Yes — we offer dedicated closed trainings for companies. We customize the program to your team's needs. Contact us for an individual quote.