Personal and Business Competencies / Personal Skills

Dealing with conflicts - building self-confidence

The training focuses on developing practical skills for managing conflict situations while strengthening participants' self-confidence. The program combines the theory of conflict psychology with intensive practical exercises, during which participants learn effective mediation techniques, assertive communication and building constructive team relationships. Classes are conducted in a workshop format, using real conflict scenarios and techniques for working with emotions under the guidance of an experienced business psychology trainer.

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Issues

Psychology of conflict in organizations
Building and strengthening self-confidence
Assertive communication
Mediation and facilitation techniques
Managing emotions
Conflict resolution styles
Negotiating and working out compromises
Emotional intelligence
Mental resilience (resilience)
Active listening
Non-verbal communication in conflict situations
Building positive interpersonal relationships

Benefits

Acquire practical skills to identify and resolve different types of conflicts.
Strengthen self-confidence in difficult interpersonal situations.
Master the techniques of effective assertive communication adapted to different types of interlocutors.
Methods for turning conflicts into opportunities for positive change and development
Increase effectiveness in mediation and facilitation of team meetings.
Gain the ability to effectively manage one's own emotions during stressful situations.
Build lasting and constructive professional relationships

Who is this training for?

Team and project managers

HR and organization development specialists

Team leaders

Employees of customer service departments

Project coordinators

People working in a cross-cultural environment

Internal communication specialists

Employees working in project teams

Prerequisites

Basic knowledge of interpersonal communication
Experience in teamwork
Openness to participate in workshop exercises
Willingness to self-reflect and share experiences
Minimum experience in conflict resolution in a professional environment

Training program

Types of conflicts in the organization
Building a foundation of self-confidence
Recognizing your own reaction patterns

Mediation and facilitation methods
Assertive communication in practice

Building positive relationships

Analysis of the sources of conflict

Working out win-win solutions
Preventing the escalation of conflicts
Personal development in the context of conflict resolution
Development of emotional intelligence

Self-motivation and stress management techniques
Planning the development of one's own competence in conflict resolution

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

Who is the Dealing with conflicts - building self-confidence training for?

This training is designed for professionals looking to develop skills in dealing with conflicts - building self-confidence. Required level: intermediate.

How long is the Dealing with conflicts - building self-confidence training?

The training lasts 2. Available in online or on-site format.

Will I receive a certificate?

Yes — every participant receives a completion certificate confirming acquired competencies. EITT holds ISO 9001 accreditation.

Can this training be conducted for a closed group?

Yes — we offer dedicated closed trainings for companies. We customize the program to your team's needs. Contact us for an individual quote.