Personal and Business Competencies / Personal Skills

Effective communication between business and IT

Practical training focusing on building effective dialogue between business departments and IT teams. The workshop program focuses on developing a common language, understanding mutual needs and improving collaboration. Participants will learn tools and techniques to facilitate technical communication and methods of presenting IT issues to non-technical people.

Issues

Technical communication
Business perspective
Design methodologies
Requirements management
Project documentation
Data presentation
Process mapping
Change management
Prioritization of tasks
Conflict resolution
Relationship building
Agile methodologies

This training is part of the path:

Business Analyst Data Analyst Business Communication Specialist

Benefits

Ability to communicate effectively between business and IT
Ability to present technical issues
Knowledge of requirements gathering techniques
Ability to manage expectations
Knowledge of design methodologies
Ability to build communication bridges
Ability to resolve interdepartmental conflicts

Who is this training for?

Managers of business departments

Product Owners

Business analysts

IT project managers

Business development specialists

Representatives of IT departments working with business

Support staff

Prerequisites

Basic knowledge of business processes
Experience working with IT or business teams
Understand basic IT concepts
Experience in interdepartmental communication

Training program

Identification of communication barriers
Building a common language
Mapping business processes to IT solutions

Presentation of technical issues
Translation of business needs into IT requirements
Asking the right questions
Documentation and reporting

Defining goals and expectations

Change management
Communication in agile methodologies

Requirements gathering techniques

Escalation and conflict resolution

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

What are the prerequisites for this training?

For Effective communication between business and IT we recommend: Basic knowledge of business processes; Experience working with IT or business teams; Understand basic IT concepts.

What is the format and duration of this training?

The training lasts 1 day and is available in online and on-site format. Sessions run from 9:00 AM to 4:00 PM. We can also customize the schedule to fit your team's needs.

Who is this training designed for?

This training is designed for: Managers of business departments; Product Owners; Business analysts.