Personal and Business Competencies / Personal Skills

Effective interpersonal communication with elements of assertiveness

The training develops interpersonal communication skills with particular emphasis on the use of assertive techniques in a professional environment. The workshop program enables participants to understand the mechanisms of effective communication and practically master the tools of assertive expression of their needs and boundaries. The classes combine theory with intensive practical exercises, allowing participants to immediately apply the acquired knowledge in real work situations.

Issues

Interpersonal communication
Assertiveness in practice
Conflict resolution
Negotiation techniques
Dealing with stress
Building self-confidence
Setting boundaries
Countering manipulation
Active listening
Non-verbal communication
Feedback
Personal development

Benefits

The participant will acquire the ability to assertively communicate their own needs and boundaries in a professional environment
The participant will be able to build positive professional relationships based on mutual respect and understanding
The participant will gain knowledge of techniques for dealing with difficult communication situations
The participant will learn to recognize and respond effectively to attempts at manipulation
The participant will master methods of constructive interpersonal conflict resolution
The participant will learn ways to build their own self-confidence in professional communication

Who is this training for?

Employees at all levels of the organization

Team leaders and project managers

Customer service and sales specialists

HR professionals

People working in an environment that requires frequent interaction

Professionals interested in developing communication skills

Prerequisites

Basic experience in teamwork
Willingness to participate in practical exercises
Openness to change and personal development
Motivation to improve communication skills

Training program

Communication barriers

Building positive relationships
Assertiveness in practice
Principles of assertive communication
Expressing opinions and needs

Dealing with criticism
Difficult communication situations

Dealing with manipulation
Communication under stress

Developing skills
Analyze your own communication style
Techniques for improving assertiveness
Personal development planning
Implementing change in practice

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

What are the prerequisites for this training?

For Effective interpersonal communication with elements of assertiveness we recommend: Basic experience in teamwork; Willingness to participate in practical exercises; Openness to change and personal development.

What is the format and duration of this training?

The training lasts 2 days and is available in online and on-site format. Sessions run from 9:00 AM to 4:00 PM. We can also customize the schedule to fit your team's needs.

Who is this training designed for?

This training is designed for: Employees at all levels of the organization; Team leaders and project managers; Customer service and sales specialists.