Personal and Business Competencies / Personal Skills

Interpersonal communication with elements of negotiation

The training combines practical aspects of interpersonal communication with elements of business negotiation. The program focuses on the development of skills to communicate effectively in various professional situations and conduct effective negotiations. Participants will learn verbal and non-verbal communication techniques, methods of exerting influence and negotiation strategies. Classes are conducted in a workshop format with the use of scenes and simulations.

Issues

Interpersonal communication techniques
Active listening
Persuasion and influence
Negotiation strategies
Conflict resolution
Non-verbal communication
Relationship building
Mediation techniques
Argumentation in negotiations
Managing emotions
Assertive communication
Conducting difficult conversations

This training is part of the path:

Business Communication Specialist

Benefits

The participant will develop the ability to communicate effectively in various professional situations
To apply influence and persuasion techniques in an ethical manner
Will gain practical tools for effective negotiation
Will learn methods of conflict resolution and consensus building
Will develop the ability to actively listen and interpret non-verbal communication
Will be able to build and maintain professional business relationships

Who is this training for?

Managers and team leaders

Sales and customer service specialists

HR professionals

Project coordinators

Communication specialists

Traders and sales representatives

Account managers

Frequent business negotiators

Prerequisites

Basic experience in business communications
Knowledge of the specifics of your organization
Willingness to actively participate in exercises
Openness to feedback and development

Training program

Communication barriers
Verbal and non-verbal communication

Techniques of exerting influence
Persuasion in communication

Language of benefits
Techniques of argumentation
Negotiations in practice
Preparation for negotiations
Negotiation strategies and tactics

Dealing with difficult situations

Sources of conflicts
Conflict resolution styles
Mediation in practice
Building consensus

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

Who is the Interpersonal communication with elements of negotiation training for?

This training is designed for professionals looking to develop skills in interpersonal communication with elements of negotiation. Required level: intermediate.

How long is the Interpersonal communication with elements of negotiation training?

The training lasts 2. Available in online or on-site format.

Will I receive a certificate?

Yes — every participant receives a completion certificate confirming acquired competencies. EITT holds ISO 9001 accreditation.

Can this training be conducted for a closed group?

Yes — we offer dedicated closed trainings for companies. We customize the program to your team's needs. Contact us for an individual quote.