Management / Process Management

ISO 9001 Lead Auditor (ISO 9001 Lead Auditor).

ISO 9001 Lead Auditor training allows you to develop the knowledge necessary to conduct Quality Management System (QMS) audits by applying widely recognized auditing principles, procedures and techniques. During this training course, you will gain in-depth knowledge and skills in planning and conducting internal and external audits in accordance with the ISO 19011 and ISO/IEC 17021-1 standards certification process. Through hands-on exercises, you will be able to master audit techniques and acquire the competence to manage the audit program, audit team, customer communication and conflict resolution.

Issues

ISO 9001 Quality Management System
ISO 19011 Standard
ISO/IEC 17021-1
Audit principles
Audit planning
Audit techniques
Audit program
Audit reporting
Nonconformities and corrective actions
Managing the audit team
Communication with the customer
Conflict resolution

Benefits

They will gain an understanding of the operation of a Quality Management System based on ISO 9001
Learn the correlation between ISO 9001, ISO 9004 and other standards and regulatory frameworks
Master the auditor's role in planning, conducting and monitoring a management system audit in accordance with ISO 19011
They will learn how to plan, conduct, report and monitor a QMS audit in accordance with ISO 19011

Who is this training for?

Auditors wishing to perform and conduct Quality Management System (QMS) certification audits

Managers or consultants who want to master the QMS audit process

Those responsible for maintaining compliance with ISO 9001 requirements

Technical experts preparing for QMS audit

Prerequisites

Basic knowledge of Quality Management Systems
Knowledge of ISO 9001 requirements
Experience in working with management systems documentation
Communication and interpersonal skills

Training program

Introduction to ISO 9001 — objectives, scope, structure, 7 quality management principles
Quality Management System (QMS) — process approach, risk-based thinking, PDCA cycle
Correlation of ISO 9001 with other standards — ISO 9004, ISO 19011, ISO/IEC 17021-1
Auditing principles — integrity, fair presentation, professionalism, confidentiality, independence, evidence-based approach
Types of audits — internal (1st party), supplier (2nd party), certification (3rd party), surveillance, recertification
Exercises: interpreting ISO 9001 requirements, identifying QMS processes, process approach analysis

Audit program — objectives, scope, frequency, resources, audit program management
Audit planning — audit plan, objectives, criteria, scope, schedule, auditor assignment
Documentation review — analysis of QMS documents, policies, procedures, records, organizational context
Preparing checklists — audit checklists, audit questions, evidence to be collected
Auditor competencies — knowledge, skills, personal attributes, ethics, continuous competence improvement
Exercises: developing an audit plan, preparing checklists for QMS processes

Opening meeting — team introduction, plan confirmation, communication channels
Evidence gathering techniques — interviews, observation, document review, record verification
Communication techniques — open/closed questions, active listening, note-taking, building rapport
Auditing ISO 9001 requirements — context, leadership, planning, support, operations, evaluation, improvement
Identifying audit findings — conformity, nonconformity, observation, opportunity for improvement
Exercises: audit simulation — conducting interviews, collecting evidence, identifying findings

Nonconformity classification — major nonconformity, minor nonconformity, observation, classification criteria
Formulating findings — audit evidence, criteria, objective nonconformity statement
Audit report — structure, findings, conclusions, recommendations, distribution
Closing meeting — presenting findings, discussion, agreeing on corrective actions
Post-audit activities — corrective action verification, follow-up, nonconformity closure
Exercises: writing an audit report, classifying nonconformities, conducting a closing meeting

Audit process summary — review of key stages and techniques
Audit team management — team leader, task allocation, conflict resolution
Case studies — analysis of audit scenarios, difficult situations, best practices
PECB certification preparation — exam format, question types, passing strategies
Mock exam — simulation of the PECB Certified ISO 9001 Lead Auditor exam
PECB certification exam (optional) — written exam leading to the PECB Certified ISO 9001 Lead Auditor certificate

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

What are the prerequisites for this training?

For ISO 9001 Lead Auditor (ISO 9001 Lead Auditor). we recommend: Basic knowledge of Quality Management Systems; Knowledge of ISO 9001 requirements; Experience in working with management systems documentation.

What is the format and duration of this training?

The training lasts 5 days and is available in online and on-site format. Sessions run from 9:00 AM to 4:00 PM. We can also customize the schedule to fit your team's needs.

Who is this training designed for?

This training is designed for: Auditors wishing to perform and conduct Quality Management System (QMS) certification audits; Managers or consultants who want to master the QMS audit process; Those responsible for maintaining compliance with ISO 9001 requirements.