Personal and Business Competencies / Personal Skills

Managing conflict and undesirable situations: countering bullying and discrimination in the workplace

Workshop training dedicated to building a safe and ethical work environment by effectively countering bullying and discrimination. The program combines theoretical knowledge with practical workshops where participants learn to identify, prevent and properly respond to undesirable situations in the workplace. Classes include case analysis, simulations and group exercises that develop practical skills in conflict management and fostering a positive organizational culture.

Issues

Identification and classification of bullying behavior according to Heinz Leymann
Legal aspects of countering bullying and discrimination
Psychology of conflict in the organizational environment
Mediation and dispute resolution techniques
Building and implementing an anti-bullying policy
Procedures for responding to undesirable behavior
Tools for shaping organizational culture
Communication strategies in crisis situations
Countering unconscious biases
Value system and code of ethics of the organization
Assertive communication techniques
Creating a work environment based on diversity

Benefits

Standardize knowledge of bullying, discrimination and conflict among all employees
Increase awareness that everyone can and should respond to undesirable behavior
Development of practical skills to respond effectively in conflict situations and mediate
Learn the current legal aspects of bullying and discrimination and implement appropriate procedures
Strengthen competence in building a positive organizational culture based on respect and diversity
Develop tools to create an effective system to counter undesirable behavior
Each employee's responsibility for safety and ethics in the workplace

Who is this training for?

individuals on the board of directors and managers responsible for shaping organizational policy,

Leaders and managers of production, sales, project and operations teams,

specialists and experts from different areas of the company, including HR, customer service, production, creative and technical departments,

Members of anti-mobbing committees and those implementing anti-discrimination policies,

Employees committed to implementing diversity policies and building a positive organizational culture,

trade union representatives,

All employees who want to deepen their knowledge and skills in countering bullying and discrimination.

Prerequisites

Basic knowledge of labor law
Experience in teamwork or organizational management
Basic knowledge of interpersonal communication
Knowledge of the structure and culture of your own organization

Training program

Definition and classification of bullying — 45 characteristics of bullying behavior according to Heinz Leymann, phases of bullying, consequences for the victim and organization
Bullying vs conflict vs management — how to distinguish bullying from a difficult management style and natural team conflicts
Legal aspects — Labor Code (Polish), employer liability, burden of proof, case law
Direct and indirect discrimination — grounds for discrimination, harassment, sexual harassment, equal treatment principle
Unconscious bias — how it affects recruitment, promotion and employee evaluation decisions
Exercises: case analysis — classifying behaviors (bullying/conflict/management), identifying unconscious biases

Responding to undesirable behaviors — reporting procedure, role of the witness, protection of the reporting person
Mediation and dispute resolution techniques — stages of mediation, role of the mediator, boundaries of mediation in cases of bullying
Communication in crisis situations — assertive refusal, setting boundaries, I-Message in the context of undesirable behaviors
Building and implementing an anti-bullying policy — document structure, procedures, anti-bullying committee, sanctions
Organizational code of ethics — values, behavioral standards, value system as a foundation for preventing bullying
Exercises: developing elements of an anti-bullying policy, mediation simulation, implementation plan for the organization

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

Who is the Managing conflict and undesirable situations: countering bullying and discrimination training for?

This training is designed for professionals looking to develop skills in managing conflict and undesirable situations: countering bullying and discrimination. Required level: intermediate.

How long is the Managing conflict and undesirable situations: countering bullying and discrimination training?

The training lasts 2. Available in online or on-site format.

Will I receive a certificate?

Yes — every participant receives a completion certificate confirming acquired competencies. EITT holds ISO 9001 accreditation.

Can this training be conducted for a closed group?

Yes — we offer dedicated closed trainings for companies. We customize the program to your team's needs. Contact us for an individual quote.