Personal and Business Competencies / Personal Skills

Effective interpersonal communication and conflict resolution

Practical training to develop skills for effective communication and constructive conflict resolution in a professional environment. The program combines theory with intensive workshops during which participants practice techniques of active listening, assertive communication and mediation. The training uses real scenarios and situations from professional life.

Issues

Interpersonal communication
Active listening
Assertiveness
Conflict resolution
Mediation
Negotiations
Managing emotions
Feedback
Conflict dynamics
Non-verbal communication
Relationship building
Mediation techniques

This training is part of the path:

Customer Service Officer HR Specialist / HR Manager IT Support Specialist (Helpdesk/Service Desk).Programmer First Time Manager Leadership Academy Business Communication Specialist

Benefits

Ability to communicate effectively within a team
Ability to recognize and resolve conflicts
Knowledge of mediation and negotiation techniques
Ability to express opinions assertively
Knowledge of the psychology of conflict
Ability to manage difficult situations
Ability to build positive relationships within the team

Who is this training for?

Middle and senior managers

Project team leaders

HR professionals and recruiters

Employees of customer service departments

Team coordinators

Internal mediators

Project Managers

Prerequisites

Basic experience in teamwork
Knowledge of group dynamics
Openness to feedback and personal development
Willingness to actively participate in exercises

Training program

Barriers to communication and overcoming them
Active listening and questioning

Assertiveness and feedback
Assertive communication techniques
Giving and receiving feedback
Expressing opinions and needs

Identification and analysis of conflicts
Sources and types of conflicts
Diagnosis of the conflict situation
Conflict resolution styles
Escalation and de-escalation of the conflict
Conflict resolution techniques

Win-win techniques
Managing emotions in conflict
Action plan and follow-up

Delivery Methods

Online

Convenience of participating from anywhere
Interactive live sessions with trainer
Materials available for 30 days
No travel costs

On-site

Direct contact with trainer and group
Intensive hands-on workshops
Networking with other participants
Full focus on learning

Frequently asked questions

What are the prerequisites for this training?

For Effective interpersonal communication and conflict resolution we recommend: Basic experience in teamwork; Knowledge of group dynamics; Openness to feedback and personal development.

What is the format and duration of this training?

The training lasts 2 days and is available in online and on-site format. Sessions run from 9:00 AM to 4:00 PM. We can also customize the schedule to fit your team's needs.

Who is this training designed for?

This training is designed for: Middle and senior managers; Project team leaders; HR professionals and recruiters.