Sales and Customer Service Training
Sales and customer service training: B2B/B2C sales techniques, consultative selling, value-based selling, business coaching, customer communication, negotiation, social selling (LinkedIn). For sales reps, KAMs, consultants, Product Managers.
83 courses available
Beginner
Mentoring and coaching - the basics of effective support
The training introduces participants to the world of professional mentoring and coaching, focusing on developing practical skills to support others in their professional and personal development. The program combines theory with intensive practical exercises, during which participants learn effective techniques for conducting development talks and mentoring sessions. Classes are conducted in a workshop format using real-life scenarios and mentoring situations, under the guidance of an experienced coach.
from 1,250 PLNAI for Sales — Prospecting, CRM and Process Automation
Training on AI use in sales. Covers AI-powered prospecting and lead scoring, AI-automated outreach, sales communication personalization, AI in CRM (Salesforce Einstein, HubSpot AI), pipeline analysis and forecasting, automated proposal generation, and AI tools for sales teams.
from 1,950 PLNHubSpot CRM - Fundamentals and Best Practices
This training introduces participants to the world of effective customer relationship management using the HubSpot CRM platform. The program covers practical aspects of configuring, using, and optimizing the CRM system in daily work of sales and marketing teams. Classes are conducted in workshop format, where participants work on real use cases, learning best practices and advanced platform features.
from 1,850 PLNIBM Omni-Channel Merchandising Shopper Insights Basics
IBM Omni-Channel Merchandising - Shopper Insights Basics course - learn the fundamentals of customer shopping behavior analysis using IBM Omni-Channel Merchandising to improve sales strategies.
from 1,500 PLNPeopleCert Scrum Master I - accredited training with exam and certification
The training provides comprehensive preparation for the role of Scrum Master and the PeopleCert Scrum Master I certification. The program was developed in accordance with the certification requirements and combines theory with intensive practical workshops. Participants learn not only the basics of Scrum, but also advanced facilitation and team coaching techniques. The training ends with the PeopleCert Scrum Master I certification exam. Classes are taught by accredited trainers with years of practical experience.
from 2,450 PLNIntermediate
Professional customer service - training for salespeople
The training is designed to equip salespeople with the skills necessary to conduct professional customer service at the highest level. The program focuses on developing the competency to accurately set and achieve business goals while exceeding customer expectations. Participants will learn comprehensive standards for professional customer service in a business environment, learning how to effectively lead the sales process from initial contact to closing the deal. The training combines theory with intensive practical training, allowing you to immediately apply the knowledge gained in your daily work.
from 1,600 PLNSales and Customer Service Academy: A Super Review Meeting
One-day training in the form of a practical tournament that allows for a precise diagnosis of the current level of sales and communication competence of participants. The program combines elements of practical assessment through situational scenes from sales and customer service with professional psychometric diagnosis. The use of recognized diagnostic tools allows us to obtain a complete picture of the predispositions and areas for development of each participant. The training is conducted in a workshop format with individual feedback for each participant.
from 1,000 PLNDeveloping sales teams
Training dedicated to developing salespeople's competencies. The program covers diagnosing sales competencies, creating development plans, sales coaching, ride-along, post-meeting feedback, building a learning culture within the team, and measuring progress. Participants will learn to systematically develop their salespeople's skills and build a team that continuously raises its performance level.
from 1,600 PLNValue based selling — consultative approach
Training dedicated to the Value Based Selling methodology — selling based on value rather than price. The program covers customer needs diagnosis, value presentation instead of price argumentation, storytelling in sales, handling price objections and consultative closing techniques. Participants will learn to build value-based argumentation and conduct sales conversations focused on client business benefits.
from 2,800 PLNMagento for Sales Representatives
This training prepares sales representatives for effective work with the Magento platform in the context of customer service and sales execution. The program covers practical aspects of order management, customer service, and using sales support tools. Sessions are conducted in workshop format, with emphasis on practical sales and service scenarios.
from 1,650 PLNBasho strategy — social selling and prospecting
Training dedicated to the Basho strategy in the context of social selling and prospecting. The program covers creating personalized Basho messages, LinkedIn prospecting, pipeline building, outbound sequences, cold outreach best practices, and integrating social selling with the sales process. Participants will learn to reach decision-makers and build business relationships through digital channels.
from 1,600 PLNConsultative selling
Training dedicated to the Consultative Selling methodology — where the salesperson acts as a trusted advisor. The program covers active listening, diagnosing client business needs, solution matching, sales cycle management, and building long-term relationships. Participants will learn to conduct sales conversations as trusted advisors rather than typical salespeople.
from 1,600 PLNEffective sales and creative problem solving
The training combines effective sales techniques with creative problem-solving methods in customer service. Through practical workshops and simulations, participants develop skills in identifying customer needs and creating customized sales solutions. The program places special emphasis on building customer value and developing sales techniques.
from 1,950 PLNSales leadership
Training dedicated to sales leadership competencies. The program covers managing sales teams, coaching salespeople, setting sales goals, pipeline analysis, sales team motivation, and running sales meetings. Participants will learn to build high-performing sales teams and effectively manage sales results.
from 1,600 PLNSPIN Selling and Upselling
Training dedicated to the SPIN Selling methodology and cross-selling and upselling techniques. The program covers practical application of Situation, Problem, Implication and Need-payoff questions, recognizing sales opportunities, techniques for increasing order value, and building complementary offers. Participants will learn to conduct sales conversations using the SPIN method and effectively increase the value of every transaction.
from 1,600 PLNWork organization of the Sales Manager
Training dedicated to the work organization of a sales manager. The program covers daily and weekly planning, prioritization of operational and strategic tasks, sales pipeline management, team results reporting, conducting effective 1:1 meetings with sales representatives, and optimal use of CRM tools in a manager's daily work.
from 1,600 PLNChatGPT in sales support - from leads to conversions
The training is dedicated to the use of ChatGPT in sales processes, with a focus on lead generation and qualification and conversion optimization. Participants will learn practical applications of AI in the areas of personalization of customer communication, follow-up automation and behavioral analysis of potential customers. The program is carried out in the form of practical workshops using real sales scenarios. The classes combine theoretical knowledge with intensive training of practical skills.
from 2,450 PLNSalesforce CPQ for Administrators
The Salesforce CPQ (Configure, Price, Quote) training for administrators provides participants with comprehensive knowledge needed for effective management of pricing and product configuration processes in the Salesforce environment. The workshop program is designed to enable administrators to understand both technical and business aspects of the CPQ system. Participants will learn advanced configuration techniques, pricing rule principles, and sales process optimization methods. Practical sessions allow for immediate application of acquired knowledge in a real Salesforce environment.
from 2,450 PLNSalesforce for End Users
This training introduces end users to the world of effective work with the Salesforce platform, focusing on practical system utilization in daily business tasks. The workshop program guides participants through key platform functionalities, showing how to effectively manage customer relationships, sales processes, and reporting. Sessions combine theory with practical exercises on real use cases, enabling participants to immediately apply acquired knowledge.
from 1,850 PLNSalesforce Lightning - Building Modern Interfaces
This training guides participants through the process of creating modern user interfaces in Salesforce Lightning, focusing on building intuitive and responsive business applications. The workshop program systematically develops skills in designing and implementing Lightning components, combining theory with intensive practical exercises. Participants will learn both basic interface design principles and advanced performance optimization techniques and user experience improvements.
from 2,450 PLNB2B and B2C consulting sales
The training focuses on developing consultative sales skills in both the B2B and B2C segments. The program covers modern sales techniques, building customer relationships and identifying and meeting business needs. Participants will learn methods for conducting professional sales conversations and consulting in the sales process. The classes combine theory and practice through numerous exercises and simulations.
from 1,950 PLNCoaching in IT projects
The training introduces participants to the world of coaching in the context of IT projects, combining practical coaching skills with the realities of the technology industry. The program focuses on developing the competencies necessary for effective coaching in a project environment, with a particular focus on the specifics of IT teams. Participants will learn coaching tools and techniques that can be directly applied in their daily work with technology teams.
from 1,600 PLNCoaching - stimulating and supporting employee development
The training develops the practical coaching skills necessary to effectively support employee development. The program combines coaching theory with intensive practical exercises, enabling participants to apply the techniques they learn immediately. The workshop is based on real-life cases and scenarios, allowing participants to hone their skills in conducting coaching sessions in a safe training environment.
from 1,750 PLNCreating a coaching culture in projects
The workshop training is dedicated to project managers who want to implement a coaching culture in their teams. The program focuses on the practical aspects of building an environment that supports employee development and self-reliance. Participants learn about the employee maturity model according to Ken Blanchard, and learn to adapt management styles to the development needs of the team. The workshop combines theory with intensive practice, offering concrete coaching tools and techniques that can be immediately applied to daily project work.
from 1,600 PLNCustomer service strategy - building loyalty
The training focuses on developing a strategic approach to building long-term customer relationships and increasing customer loyalty. The workshop program guides participants through the process of designing and implementing effective customer service strategies, taking into account various touch points and communication channels. The class uses a workshop method, where participants work on real cases, learning to identify and capitalize on opportunities to build a positive customer experience at every stage of the customer journey.
from 2,650 PLNEffective coaching and communication
The training develops coaching and communication skills necessary for working with teams and individual employees. The program combines coaching theory with intensive practical exercises, focusing on the development of listening, questioning and coaching conversation skills. Participants will learn a variety of coaching tools and techniques and their practical application in a business environment.
from 2,450 PLNEffective customer service - building a positive experience
The training develops practical skills in professional customer service and building a positive experience at every point of contact. The workshop program focuses on developing communication skills and the ability to handle challenging situations. Participants, through practical exercises, learn to build long-term relationships with customers and effectively respond to their needs and expectations.
from 1,250 PLNEffective sales techniques
Learn effective sales techniques! Learn how to build customer relationships, identify needs and close sales successfully.
from 3,000 PLNHow to serve customers professionally - training for internal and external customer service departments
The training focuses on the development of professional customer service skills, both internal and external. The workshop program combines theory and practice, using real situations from business life. Participants, through exercises and simulations, improve techniques of communication, relationship building and dealing with difficult situations. Classes are conducted using the workshop method with the use of camera and case analysis.Participant profile
from 1,600 PLNSales psychology
Training dedicated to sales psychology and the mechanisms that influence purchasing decisions. The program covers the psychology of purchasing decisions, customer heuristics and biases, neuromarketing in sales, the role of emotions in the buying process, building rapport, NLP techniques in sales, and storytelling. Participants will learn the psychological foundations of effective selling and how to consciously use influence mechanisms.
from 1,600 PLNSales skills for Product Managers
Training dedicated to sales competencies for Product Managers. The program covers product-led sales, pricing strategy, product value communication, PM-sales collaboration, product presentation, go-to-market strategy, and the feedback loop between product and sales. Participants will learn to support the sales of their products and collaborate effectively with sales teams.
from 1,600 PLNSocial Media - building reach and sales (Facebook, LinkedIn, YouTube, Instagram)
The training focuses on the practical aspects of building an effective social media presence, with a particular focus on generating reach and increasing sales. The workshop program allows participants to understand the peculiarities of various social media platforms and learn how to use their potential in business activities. The classes combine theory and practice through case studies and exercises on real-life examples, enabling you to gain the skills to create effective social media strategies.
from 1,100 PLNTeam communication and sales negotiations
The training combines practical aspects of team communication with sales negotiation techniques. The program focuses on developing the skills of effective communication within the team and conducting effective sales talks. Classes are conducted in a workshop format with the use of real negotiation scenarios, simulations of sales conversations and exercises to develop team communication.
from 2,650 PLNThe role and tasks of the manager - individual leadership and elements of coaching
The goal is to teach managers to take strong and effective leadership of their team. They will learn how to be a flesh-and-blood leader, not a manager issuing orders and regulations. The goal will be achieved through a staggered 12 months of training, developing and strengthening those personality traits associated with leadership and building a leadership attitude.
from 1,600 PLNAIX Jumpstart for UNIX Professionals
A training day designed as a mini-tournament to test sales and communication skills, designed to diagnose the current level of participants' knowledge and competence in sales and professional customer service in the broadest sense. The level of the group will be evidenced by the playing out of several scenes in the field of sales and customer service, solving the Individual Communication Skills Questionnaire.
from 9,200 PLNAI awareness in telecommunications
Specialized training focusing on the applications of artificial intelligence in the telecommunications sector. The program presents the practical aspects of using AI in network optimization, customer service and telecom infrastructure management. The workshop is conducted in the form of interactive sessions, where theory is immediately verified through the analysis of real use cases from the telecommunications industry.
from 2,450 PLNAI for Leaders - ChatGPT in Management and Decision Making
Practical use of artificial intelligence in daily leader work without technical complexity. The program covers decision support systems, predictive analytics, and automated coaching. The training focuses on augmented intelligence for leadership effectiveness. Practical methodology ensures immediate applicability in leadership roles.
from 4,200 PLNAI in social media marketing - automation and personalization of content
The training focuses on the use of artificial intelligence in social media marketing. Participants will learn AI tools for analyzing trends, optimizing content and automating advertising campaigns. During the hands-on workshop, they will learn how to generate posts, graphics and videos and personalize communication with their audiences. The program also covers customer service automation in social media, including the implementation of chatbots and intelligent communication management systems.
from 2,450 PLNChatGPT in banking - process automation and risk analysis
The training is devoted to the use of ChatGPT in the banking sector, with a focus on process automation and risk analysis. Participants will learn practical applications of the technology in the areas of credit assessment, fraud detection and customer service. The program is conducted in the form of workshops using real use cases from the banking sector. The classes combine theory and practice, enabling participants to gain skills in implementing AI solutions in a regulated environment.
from 2,450 PLNChatGPT in the Insurance Sector - Applications and Challenges
The training combines theory and practice, focusing on the use of ChatGPT in the insurance sector. During the intensive workshop, participants will learn how AI can be applied to insurance processes, from customer service to risk assessment. The program includes hands-on workshops with real-life use cases, where participants will learn to implement ChatGPT-based solutions. The classes are conducted in an interactive format with an emphasis on sharing experiences and working on specific business scenarios.
from 2,450 PLNHubSpot PLC - Programming and Automation
This training delves into advanced aspects of business process automation using the HubSpot PLC platform. The program focuses on creating custom solutions that automate sales and marketing processes, utilizing advanced programming capabilities of the platform. Classes are conducted in the form of intensive practical workshops, where participants create their own automation solutions under the guidance of an experienced HubSpot programmer.
from 1,850 PLNMagento for Merchants - Store Optimization
This training provides advanced knowledge about optimizing Magento stores from both business and technical perspectives. The program focuses on practical aspects of increasing efficiency, streamlining sales processes, and improving user experience. Workshops combine theory with intensive practical exercises, allowing participants to immediately apply acquired knowledge in real business scenarios.
from 3,300 PLNVeeva Commercial Cloud - Solutions for Pharmaceutical Industry
Specialized training dedicated to the Veeva Commercial Cloud platform for pharmaceutical industry professionals. The workshop program covers practical aspects of system use in sales, marketing, and customer relationship management processes. During classes, participants will learn advanced platform features, methods for customizing it to specific organizational requirements, and effective data management techniques. The training is conducted in workshop format, where theory is immediately translated into practical applications based on real industry scenarios.
from 2,450 PLNVlocity - Data and UI Management Tools
This training introduces participants to the world of advanced Vlocity tools for data and user interface management in the Salesforce environment. The workshop program systematically develops skills in using the Vlocity platform to create advanced business solutions. Participants will learn both basic concepts and advanced configuration techniques and system customization to specific industry requirements. Special emphasis is placed on practical aspects of business process implementation and creating intuitive user interfaces.
from 3,300 PLNKSeF- Revolutionizing business processes, workflow and data security
Strategic workshop for redesigning key business processes in the context of mandatory KSeF implementation. The program combines process analysis with information security and compliance management requirements. Participants map and redesign sales and expense invoicing processes taking into account the new electronic workflow model. Special emphasis is placed on revolutionary changes in the invoice correction process and the design of an authorization matrix in the context of compliance and risk management. The workshop methodology uses business process modeling notation and identifies opportunities for automation.
from 2,900 PLNAgile leader's mindset - shaping an agile culture
The training focuses on developing the leadership competencies necessary to build and sustain an agile culture in an organization. The workshop program guides participants through the process of forming an Agile leadership mindset, developing skills to support organizational transformation and building an environment that fosters innovation. The class uses coaching techniques, situational simulations and practical exercises to develop leadership awareness.
from 1,950 PLNCustomer care services - best practices
The training presents a modern approach to customer service delivery, focusing on the practical aspects of building positive experiences in everyday interactions. The workshop program guides participants through the process of improving service standards, effective communication and solving customer problems. The class uses a workshop methodology, where participants work on real cases and scenarios, learning to apply best practices to a variety of service situations. The training places special emphasis on the development of practical skills that can be immediately applied in daily work.
from 1,750 PLNCustomer Experience training - building customer experience
The training focuses on building a positive customer experience through practical workshops and analysis of real cases. The program combines the latest trends in customer service with practical communication and conflict resolution techniques. Classes are conducted in the form of interactive workshops, using group experiments, individual tests and case analysis. Participants will learn proven methods for building long-term relationships with customers and techniques for dealing with difficult situations.
from 3,000 PLNEffective management of project teams (remote training)
Modern organizations are outdoing themselves in implementing new project management systems. While they structure the work, they do not guarantee the success of the tasks performed. Project management requires a skill set that goes beyond the rigid roadmap contained in popular methodologies. While everyone is focused on creating management schemes, instructions and templates for correct action, you invest in intuition and practical soft skills. The training is based on a package of issues from the intersection of psychology and management that facilitate the smooth operation of project teams. With the ability to recognize the operating style of individual team members, you will learn how to better motivate them and how to assign them the tasks they will perform most efficiently. You will also gain the knowledge necessary to conduct coaching conversations efficiently, evaluate work and prevent conflicts.
from 1,600 PLNEffective selling - from theory to practice
The training combines theory and practice in the area of professional sales, focusing on effective techniques for conducting sales conversations and building customer relationships. The program is implemented in the form of practical workshops, during which participants learn and practice the key elements of the sales process. Classes are conducted using activating methods, including simulations of sales conversations, case analysis and individual and group exercises. Through a practical approach, participants gain the skills necessary to conduct effective negotiations and finalize transactions.
from 1,600 PLNEmotional intelligence - controlling emotions in business
Emotional intelligence is the ability to adapt one's own emotions to a given situation and to assess the emotional states of others and respond appropriately to them. Often referred to as intuition, or business sense, emotional intelligence allows you to effectively find your way in the world of complex interpersonal relationships, both in the professional and private worlds. The Emotional Intelligence - Controlling Emotions in Business training uses **an innovative**coaching structure of the workshop based on three parts: cognition-selection-action, which provides the deepest level of training conclusions. The cognition part provides insight into one's own behavior, its sources and mechanisms of origin. The choice stage is a discussion of action alternatives and their effects in business and private environments on a best-practice basis. The culmination is the action component, during which participants will be able to select methods and styles of action that are appropriate to their needs, environment and guarantee self-control even in the most difficult situations.
from 1,600 PLNLean Leadership - hard lean tools and soft leadership skills
A development program integrating the two pillars of the Toyota Way: hard operational lean tools (Value Stream Mapping, A3 Thinking, PDCA, Standard Work, 5S, Improvement Kata) with soft servant leadership (Gemba Walk, coaching through questions, respect for people, Hoshin Kanri). The training addresses the most common failure pattern in lean rollouts - the separation of operational tools from daily leadership practice. Participants learn to lead Gemba Walks, coach their team using Toyota Kata (Mike Rother), apply A3 structure to problem solving and build a continuous improvement culture rooted in respect for people. An intensive two-day format with workshops, paired exercises and case studies drawn from lean rollouts in services, IT and manufacturing.
from 2,600 PLNManaging customer success
Strategic workshop to build competitive advantage through superior post-sale customer success management. The program covers implementation, health index, quarterly business reviews and managing exit signals/additional sales. The methodology focuses on creating a CSM guide and account health dashboard. The workshop provides a systematic approach to increasing customer lifetime value and reducing departures.
from 1,800 PLNMindfulness and stress management for leaders
A practical workshop of short and realistic mindfulness practices and energy hygiene for busy leaders. The program focuses on designing a leaders daily ritual' including micro-resets, focus and closing task loops. The methodology is based on coaching practices that can be immediately applied to daily work. A workshop tailored to the realities of managerial work in a dynamic business environment.
from 1,200 PLNProfessional periodic evaluation and ongoing feedback
The training provides comprehensive knowledge and practical skills in conducting professional periodic evaluations and providing constructive feedback. The program combines elements of classic employee appraisal with modern coaching techniques to effectively support the professional development of employees. During the workshop, participants will learn proven assessment tools and development interview methodology, learning how to objectively assess work and how to effectively communicate both areas for development and appreciate achievements.
from 2,500 PLNProfessional process of working with customers from acquisition to development
The training focuses on a holistic approach to the process of working with a client, from the first contact, through relationship building, to the long-term development of business cooperation. The program introduces participants to the world of professional sales, where the key role is played by building lasting relationships based on mutual trust and mutual benefit. During the workshop, participants will learn proven sales practices and tools to support effective communication with the customer, which allow the creation of long-term and rewarding business relationships.
from 1,600 PLNProfessional trader
The training focuses on the development of comprehensive sales skills, with particular emphasis on building professional relationships with clients. The program is designed so that participants can learn and practice the key elements of the sales process, from the first contact to the finalization of the transaction. The workshop combines theory with intensive practical training, using a variety of activating methods such as simulations, case studies and feedback exercises. Particular emphasis is placed on developing the ability to accurately identify customer needs and tailor the offer to the customer's actual expectations.
from 1,600 PLNPsychological aspects of IT team management - Scrum team psychology
The training explores the psychological aspects of managing teams in a Scrum environment, focusing on group dynamics and effective collaboration. The program combines the theory of organizational psychology with practical techniques for building and developing teams. Participants will learn methods for supporting team development and dealing with interpersonal challenges. Classes are conducted in the form of interactive workshops with elements of team coaching.
from 1,750 PLNStorytelling in Business - Narrative as a Competitive Advantage Tool
The training introduces practical use of business narrative in marketing, sales, internal communication and employer branding. Participants discover their brand's potential by applying popular narrative elements used by global companies. The program focuses on creating stories about the company, its values and members supporting trust and relationship building with the environment. The workshop methodology is based on real participant cases and practical construction of business narratives ready for implementation.
from 2,000 PLNStrong communication - how to identify and remove limitations to self-development?
Each of us experiences moments in professional and private situations when we cant effectively express ourselves, our needs, cant gather our thoughts and thus transcend some of lifes obstacles. The strong communication workshop focuses on increasing the ability to express ones thoughts for effective communication. By combining issues of interpersonal communication, assertiveness and coaching, it allows you to better understand the emerging limitations to your development and helps you overcome them.
from 1,600 PLNThe manager as a leader of change
The training focuses on the development of leadership skills in the context of organizational change management. The program combines practical workshops with elements of coaching, enabling participants to gain the tools to successfully carry out change in an organization. Participants will learn methods for minimizing resistance to change and techniques for engaging the team in the transformation process. Classes are conducted using case studies and simulation exercises.
from 1,450 PLNTrain the Trainer Academy - Train the Trainer
A comprehensive training program designed to prepare participants to effectively design and deliver results-oriented training. The training combines theory with intensive practical workshops, enabling participants to acquire coaching skills from the basics to an advanced level. The program is based on the proven know-how and experience of hundreds of conducted coaching academies.
from 2,700 PLNValue Proposition
A strategic workshop on building a compelling value proposition based on a deep understanding of customer needs. The program utilizes the Value Canvas, building ROI evidence and benefit language. The methodology focuses on creating one-pagers and sales decks for different personas. The workshop ensures a consistent message and shortens the sales cycle through a clearly defined value proposition.
from 1,800 PLNWork-life balance for managers
The training focuses on practical methods for achieving work-life balance in a manager's work. The program includes techniques for managing time, energy and stress. Participants will learn tools and strategies for effectively combining professional and personal responsibilities. Classes are conducted in a workshop format with elements of coaching and practical exercises.
from 1,750 PLNGamification of employee engagement
An innovative workshop on designing game mechanics in the work environment for increased motivation and engagement. The program covers points, challenges, levels and feedback systems in the context of business objectives. The methodology is based on designing an actual "team game" for an organization and defining metrics of effect. The workshop focuses on practical applications like onboarding, product training and achieving sales goals.
from 2,500 PLNHappiness Sellers Business Simulation
"Happiness Sellers" is an interactive business simulation in which we attempt to carry out buying and selling transactions. Our roles, just like in everyday work, can be tested in a simulation. By becoming a seller, we think like a seller - this is what we do best because we do it every day - but is it really enough to be the best? The simulation also allows you to step into the buyer's role and look at transactions from the perspective of needs that other people bring to us.
from 1,800 PLNAdvanced
ChatGPT in e-commerce - optimizing sales and customer service
The training presents an advanced approach to using ChatGPT to optimize e-commerce processes, from personalizing the shopping experience to automating customer service. The program combines the theoretical foundations of e-commerce with practical applications of AI in increasing conversions and customer satisfaction. Through hands-on workshops, participants learn to design and implement AI solutions to improve key sales processes. The training methodology is based on real cases from the e-commerce industry, enabling immediate application of the knowledge gained.
from 2,450 PLNAdvanced PowerPoint for sales teams
Designed specifically for sales teams, the training focuses on creating effective presentations in Microsoft PowerPoint. During an intensive workshop day, participants will learn advanced techniques for presenting sales data and sales proposals. The program combines practical exercises with real-world examples from the sales industry, allowing participants to immediately apply the knowledge they have gained to their daily work.
from 650 PLNChatGPT in customer service - automation and personalization
The training presents an advanced approach to using ChatGPT in customer service processes, combining automation with maintaining a personalized approach to each user. The program covers both the theoretical basics of customer communication and practical applications of AI in optimizing service processes. Participants, through practical workshops, learn to design and implement AI solutions that improve the quality of service while optimizing costs. The training methodology is based on working with real service scenarios, allowing immediate application of the knowledge gained.
from 2,450 PLNData Science for Marketing and Sales Professionals
Three-day training combining Data Science knowledge with practical applications in marketing and sales. Participants learn advanced data analysis techniques in the context of real business challenges. The program has been designed to enable marketing and sales specialists to independently conduct advanced analyses and effectively collaborate with Data Science teams. Training is delivered through practical workshops on real business data.
from 3,900 PLNSalesforce Programming - Advanced Approach
Training guides participants through advanced aspects of programming on the Salesforce platform, focusing on creating scalable and efficient business solutions. The workshop program combines theory with intensive practical exercises, enabling participants to gain in-depth knowledge about creating custom solutions in Salesforce environment. Particular emphasis is placed on programming best practices, performance and integration with external systems.
from 2,450 PLNCoaching techniques for Scrum Masters and Project Leaders
The training focuses on developing the coaching skills necessary for Scrum Masters and Project Leaders. The program combines coaching theory with practical techniques for supporting teams in an Agile environment. Participants will learn advanced methods of facilitation, conflict resolution and building high-performance teams. The workshop is based on real-life situations from Scrum teams, allowing practical practice of the techniques learned.
from 1,750 PLNB2B Power Pricing with Sales and Marketing Evaluation
Expanded B2B pricing strategy training, enhanced with in-depth analysis of the effectiveness of sales and marketing activities. The program integrates advanced pricing techniques with methods for evaluating their impact on business results. Participants work on real cases, learning to optimize pricing strategies based on market data and performance indicators.
from 1,750 PLNCoaching skills - a practical workshop
The training is an intensive hands-on workshop to develop advanced coaching skills. The program focuses on the practical application of coaching tools and techniques in real work situations. Participants work in small groups under the guidance of an experienced coach, honing their skills through exercises, simulations and case analysis. Special emphasis is placed on developing one's own coaching style and adapting techniques to individual client needs.
from 1,250 PLNCross-Selling and Upselling - Increasing Sales Value
The training deepens skills in increasing sales value through advanced cross-selling and upselling techniques. The program integrates knowledge of sales psychology with practical techniques for recognizing customer needs and presenting extended offers. Participants learn to conduct sales conversations naturally and value-oriented for the customer, using a systematic approach to increasing shopping basket value.
from 3,750 PLNSales techniques
The training focuses on developing advanced sales skills by understanding the psychological aspects of the sales process. The program combines theory with intensive practical workshops, during which participants learn and practice techniques based on transactional analysis and personality typology. Classes are conducted in an interactive format with the use of case studies, simulations and practical exercises, which allows for immediate application of the knowledge gained in professional practice.
from 1,600 PLNIntelligent Process Automation with Robotics and AI
Advanced workshop on automating "unstructured" processes by combining robotic process automation (RPA) with artificial intelligence technologies. The program covers OCR text recognition, document processing by language models, classification and routing, and decision-making based on machine learning. The methodology is based on building a complete process mockup from document input to automatic decision with efficiency measurement. The workshop focuses on practical applications in finance, HR, customer service, and operations.
from 2,450 PLNMasterclass for Principal Engineers - Advanced Techniques
This training is an advanced development program for experienced software engineers who strive to achieve expert level in their field. The workshop program focuses on complex technical issues, architectural strategies, and decision-making techniques in the context of large IT systems. Sessions are conducted as intensive workshops with mentoring elements, where theory is immediately verified in practical scenarios.
from 2,450 PLNScrum Master II - in-depth techniques
The training focuses on advanced techniques and tools used in the work of a Scrum Master. The program is designed to develop practical skills in facilitation, team coaching and change management. Classes are conducted in the form of intensive workshops, where participants work on real cases and scenarios, honing their skills under the guidance of an experienced trainer.
from 1,250 PLNAdvanced leadership and team leadership
The training develops the advanced leadership skills necessary to successfully lead teams in a dynamic business environment. The program focuses on the practical aspects of building high-performing teams, managing talent and creating a culture that inspires growth. The class combines workshop elements with a coaching approach to developing leadership competencies.
from 1,450 PLNChallenging selling (selling based on insights)
An advanced workshop on building business insights that 'shift' customer thinking and drive sales through insights. The program includes constructing insights, guiding the customer through the decision-making process and controlling the sales process. The methodology is based on role-playing on real participant accounts and building a library of business insights. The workshop focuses on higher wins in complex B2B sales.
from 1,800 PLNEmotional intelligence in leadership - master level
Zaawansowane szkolenie z inteligencji emocjonalnej dedykowane doświadczonym liderom, które wykracza poza podstawowe pojęcia EQ i koncentruje się na mistrzowskim wykorzystaniu inteligencji emocjonalnej w złożonych sytuacjach przywódczych. Program łączy najnowsze badania neurobiologii z praktycznymi zastosowaniami w środowiskach biznesowych o wysokiej stawce. Warsztaty obejmują zaawansowane techniki EQ, zarządzanie zarażaniem emocjonalnym oraz przywództwo w sytuacjach kryzysowych. Zajęcia prowadzone są w formie intensywnych sesji coachingowych, grup uczenia się od rówieśników oraz symulacji wymagających sytuacji przywódczych.
from 2,650 PLNLeadership Program (Remote Workshops)
The Leadership Program is an advanced cycle of development training delivered remotely, consisting of six four-hour workshop sessions. A unique element of the program is the use of the CHRONO simulation - an innovative artificial intelligence tool that allows participants to refine communication skills with different personality types. The program combines modern leadership theory with practical exercises and implementation tasks carried out between sessions.
from 3,500 PLNFrequently Asked Questions
What is the most effective sales methodology in 2026?
Top 2026 methodologies: Consultative Selling (advisory approach), SPIN Selling (Situation/Problem/Implication/Need), Value Based Selling (ROI focus), Challenger Sale (educate + disrupt), MEDDIC (for enterprise). Social selling (LinkedIn) and storytelling as accelerators. Cold email 2.0 with AI personalization. Prospecting via webinars and content marketing.
What is business coaching and how is it different from mentoring?
Business coaching assumes the client has the answers — the coach asks questions and guides the process without giving advice. Mentoring is sharing specific experience and advice in a domain. Coaching is short-term, goal-driven (6-12 sessions). Mentoring is long-term, relationship-based. Use coaching for self-discovery, mentoring for skill transfer from an expert.
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